Jira Service Management
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
Harness security and savings with a future-proof technology foundation
Atlassian Data Center allows you to run upgrades when it’s right for your organization.
How to implement an Atlassian cloud IAM strategy
This four-part framework will help ensure your smooth transition to our identity and access management solution.
How Atlassian made internal support conversational – on our most popular Slack channel
Internal support is moving to chat platforms like Slack and MS Teams. Here’s how Atlassian harnessed the power of chat support using Halp.
7 practical ways to avoid CMDB failure
Our top pieces of advice to sidestep the perils of a poorly implemented Configuration Management Database.
How and why to use Microsoft Teams as a help desk
Being able to quickly deal with and resolve incoming issues is a hallmark trait of productive offices – creating a smooth help desk experience in Teams will level up your entire company.
5 things to know about managing assets with Jira Service Management
Here’s what our customers have learned about venturing into asset management using a CMDB in Jira Service Management.
4 ways to implement ITSM best practices with Jira Dashboards
Consolidate and surface the health status of all your service projects quickly and effectively, to prevent problems before they occur.
Halp brings help desk resolution directly into Microsoft Teams
Users will be able to track, prioritize, and resolve tickets right at the source of their conversations by using a Teams ticketing system.
4 ways to use the Confluence Cloud integration with Slack
Manage your work in Confluence straight from your Slack app.
Fall updates from Halp: Queue-based Forms, Microsoft Teams on the horizon, and more
Here’s what we’ve been working on this quarter.
Automate approval workflows in Jira Service Management with Insight
Use the asset and configuration management feature to auto-send any kind of issue to the right person.
3 ways to find flexibility in your IT contracts
2020 has thrown more unknowns at us than anyone could have anticipated, but budgeting IT spend in any year means planning for the unexpected.
How roles and responsibilities change in a cloud transition
The recent necessity of remote work makes the shift to cloud more urgent than ever for enterprises. No matter where a business was in their cloud transformation before this new era began, employees need to securely access work software and data from home, now. Meeting that need requires more than just changes to the tech […]
5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.