Jira Service Management
Halp’s March 2020 product updates: new ways to request tickets
We’re staying busy shipping features that make the transition to WFH even easier. You can now request tickets on behalf of others, default to private messages, and change your closing ticket permissions. Read on for more.
Halp’s February 2020 product update: new automations, expanded support for reacjis
Just like how March comes in like a lion the Halp team is roaring into the new month after a full month of product releases. We explored new ways to increase your productivity levels in February, by adding extra opportunities to automate workflows and manage issues everywhere in Slack! We also enhanced your user’s experience with the ability to craft your perfect messaging throughout the ticket process. Lastly, we want to reward YOU, with a new pair of Apple AirPods Pros!
Make the most of shadow IT: balancing rules and culture
The key is mutual trust between your security team and its constituents.
Flip your thinking to find the right incident management KPIs
Figure out what you’re trying to learn, then see which metrics can serve you.
Looking at shadow IT through a new lens
Why your best move is to minimize the risks and maximize the benefits.
Looking at shadow IT through a new lens
Why your best move is to minimize the risks and maximize the benefits.
App Week Scottsdale Recap: Cloud App Migration & Trust
During the week of January 13, 32 Atlassians and 76 third-party ecosystem developers descended upon the Wekopa Resort and Conference Center (30 minutes from Phoenix, Arizona) for App Week Scottsdale. When determining the theme of an App Week, we look to our company goals for guidance. Our main mission is to provide the best possible […]
4 customer-friendly ways to customize Jira Service Desk
Enable a consistent and transparent experience for your users and support teams.
How and why to use Slack’s threaded messages in channels and Apps
Threaded messages are a list of comments that roll up to an initial or parent message. You see examples of this in many daily tools and social apps we use today. Slack threaded messages are very similar in nature but also beneficial to keep channels clear, provide transparency, and work asynchronously as a team.
Okta: Atlassian product suite most popular app of the year
And Opsgenie is one of the fastest-growing, according to a report.
A milestone moment: $1B in lifetime sales
Today, I’m thrilled to announce that the Atlassian Ecosystem has reached an unprecedented milestone: $1B in lifetime sales. Yes, one billion. Few companies, let alone enterprise software marketplaces, reach a milestone of this caliber. Congratulations to each of you who have helped build the Atlassian Marketplace into what is today! As a former Marketplace vendor […]
The best ticketing apps on Slack for Tech Ops & IT Teams
With more and more companies moving towards chat-based workspaces like Slack, many Tech Ops and IT Teams need a Slack ticket integration that will connect their current workspace to their ticketing system. We’ve analyzed and reviewed the top 5 best ticketing systems apps and integrations for Slack to help you decide which option is the best for your team.
Self-protection capabilities for Jira Software, Jira Service Management, Bitbucket, and Confluence Data Center
Don’t let a few bad apples ruin it for everyone.
How we built the Jenkins to Jira Cloud integration (and what YOU can do with it)
Jenkins to Jira: a new type of integration Several weeks ago we launched the Jira Software Cloud plugin for Jenkins, available now on the Jenkins Plugin Index. Similar to our other integrations with CI/CD tools, this integration allows teams to automatically send build and deployment information from Jenkins and display it across Jira issues and […]
Best practices for managing alerts with Slack and Opsgenie
The bi-directional integration surfaces alerts in real time.