Jira Service Management
Opsgenie’s Microsoft Teams integration is now available in Microsoft AppSource
For faster, seamless incident response.
Atlassian extends Jira Service Desk to HR, legal, and facilities teams
Featuring templates and workflows that are purpose-built for business stakeholders.
Our quick guide to migrating Azure DevOps to Jira
These can be high-stakes, complex processes that leave little room for error – here’s how to do it right.
How to use CloudWatch to generate alerts from logs
All the information you need to stay ahead of incidents, when you need it.
Drive continuous improvement with shareable postmortems in Opsgenie
Our customers can now export incident reports to their Confluence Cloud accounts, surfacing critical information across organizations.
Atlassian’s strategy for enterprise service management leads the pack
We were named a strong performer and recognized for best overall strategy in this year’s Forrester Wave™️: ESM.
How Slack can be used as a help desk
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more efficient. Slack is a great fit, especially if you’re a smaller company because you won’t need to implement a different ticket tracking system, instead, you’ll work with what you already have.
Zoom is now available in Opsgenie’s Incident Command Center
Resolve incidents faster using your favorite tools.
What are reacji’s? Using emojis in Slack to get things done
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily acknowledge others without being inundated with distracting replies, questions, etc. In other words, reacjis reduce noise.
All ITSM solutions are not created equal
A deep dive into the findings of Forrester’s Total Economic Impact™ of Atlassian for ITSM study.
Trust, choice, migration: Atlas Camp 2019 in review
On the heels of our first stop of the Atlassian Open tour, we held our annual Atlas Camp developer conference in Vienna. Atlas Camp is our opportunity to bring the whole Atlassian developer community together and learn from each other. It’s where you can learn best practices from the experiences of your developer peers, in […]
Opsgenie strengthens key partnerships for incident management at scale
Announcing enhanced integrations with Zendesk, Zoom, and Microsoft.
5 ways to reduce alert fatigue
Key principles for tackling this pervasive problem at the root.
Best practices for issue archiving with Jira
Remove out-of-date information from Jira for easier searching and faster performance.
Educating IT for a tech-savvy Gen-Z
How Yale and CalPoly universities are taking “always on” to the next level.