Jira Service Management
Stay ahead of incidents with Edge Connector for Opsgenie
Whether you’re on-prem, hybrid, or in the cloud, Opsgenie connects to your infrastructure.
Atlas Camp Call for Speakers suggested topics
Atlas Camp is Atlassian’s developer conference where the Atlassian developer ecosystem and community come together to learn, inspire, and grow. This year’s event will be in Vienna, Austria for the first time. Atlas Camp will be on 11 – 12 September 2019 at the Messe Wien Exhibition Congress Center. In case you haven’t heard, you […]
8 tips for becoming a Slack admin pro
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping cost and integrate with other apps you work in. Create Custom Emoji’s and More!
Embracing Jira Cloud
An ex-server admin serves up tips, tricks, and a crash course in cloud etiquette.
MS Teams: uploading custom apps (App Studio + sideloading)
There are multiple ways to create custom apps and multiple ways to create bots for said apps – each with their own advantages and drawbacks. We’ve assembled the following guide based on our own initial process for app creation and uploading in Microsoft Teams. This approach combines the use of Teams’s App Studio and sideloading to maximize available functionality and simplicity.
Expand the reach of your incident communication with Status Embed
Display the current state of your services in the places your customers are most likely to see it.
Why Slack user groups are awesome and how to utilize them
It’s no secret that Slack is a dynamic tool. It allows teams to communicate in a fluid and transparent manner. Channels, direct messages, and threads are all amazing tools that allow you to organize messages and keep your team informed. One feature we love that doesn’t get talked about as much is User Groups.
10 apps to power up your Jira Service Desk
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Automate work across apps with the Zapier integration for Jira Service Desk Cloud
Focus on the task at hand with over 1,400 apps available right in Jira Service Desk.
Confluence Cloud Migration Assistant now migrates users & groups
No more manual exports. Your admins will thank you.
Supercharging the agent experience in Jira Service Desk Cloud
Finally, your team has everything they need to deliver world-class service in ways that work for them.
How apps can improve Jira Service Desk Cloud agent productivity
Spare your team wasted time and headaches with strategic automation.
An end to data dumping grounds
Keep your content at bay with ECM lifecycles and automation advice from an expert.
Recap: Developer Day 2019
This year at Summit we held our first ever Developer Day. 450 Marketplace vendors and Atlassian power users signed up to learn the fundamentals of building on Atlassian products, or learn best practices about security, performance, scale, etc. Why Developer Day? As our CTO, Sri Viswanath, mentioned during the keynote, we have held many events […]
5 tips for delivering next-level customer support
In today’s anonymous, Internet-driven world people rarely interact on a personal level. Customer support is a rare exception.