Jira Service Management
Integrating Jira Server with Opsgenie
Despite the advantages of Jira Cloud, there are times when Jira Server installed on premises or in your own cloud environment is a better fit. That won’t stop you from integrating Jira with Opsgenie for on-call scheduling, alerting and incident management. Opsgenie supports secure, bidirectional integration with Jira Server even when it’s behind your firewall. […]
Opsgenie expands security options with Edge Encryption add-on
Opsgenie Edge Encryption is a new feature that makes it easy to secure sensitive data and meet compliance requirements while using Opsgenie for alerting and incident management. Edge Encryption secures data before it leaves your environment, you manage the encryption keys, and the experience is seamless for users. Atlassian has no access to the encrypted […]
Dear admins: this one’s for you
The end of the year is typically a time to reflect on what we’ve accomplished in the past twelve months and set goals for the new year. If you’re part of an IT team, you’ve probably accomplished a lot, from managing software upgrades to dealing with major incidents and service outages. But how many times […]
4 reasons it’s time to try Atlassian Data Center
At Atlassian, we want to give our customers choice in how they deploy Atlassian products: in the cloud, managed by Atlassian, or on the infrastructure of your choice with Server or Data Center. Many of our on-premise customers begin their Atlassian journey with our server products, with the ability to download our software and install […]
Incident response with AWS Systems Manager
The typical DevOps on-call engineer is responding to alerts, triaging based on service impact, troubleshooting high priority incidents, and taking action to remediate issues. Automation tools like AWS Systems Manager can be a big help in reducing some of the more repetitive work and allowing engineers to focus on the most important tasks. With the […]
Dogged by downtime? Four experts weigh in
With Cyber Monday top of mind, we decided to ask some of our customers to share their tips, tricks, and rituals for preparing for planned high-traffic days.
If you want an open company culture, start this one habit
Read on for research-backed ways that you can expect your workplace culture to change if you implement internal blogging.
Jira Service Desk asset management integrations for cloud are here
The job of the IT professional has become more difficult over the past decade. This is not necessarily due to the workload, but because of the dramatic shift we’ve seen in the way our organizations, employees, and customers are now operating in a software-powered world. The effect of this shift for IT professionals is essentially two-fold. First, these organizations now not only need to […]
Communicate during events with Opsgenie’s new email templates
Emails are one of the most popular notification methods of Opsgenie when reaching out to your users. Now, you can create email templates that represent your company’s style and streamline communication processes. Multiple email templates can be created for the same type of notification to provide templates choices for different types of events. When creating […]
Four ways to adapt ITSM to an agile world
The transition to agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition. Which ITSM processes and controls are still relevant and how can you adapt […]
How to build smart business intelligence reporting in Confluence
This is a guest post written by Kat Sandin, product marketing manager at Appfire, makers of the award-winning Bob Swift and Wittified brand Atlassian apps. Reporting on key business data across different departments can be a difficult, time-consuming, and manual process. One department might use an external business intelligence (BI) tool or software platform […]
What the 2018 Forrester ESM Wave report means for the future of enterprise service delivery
Forrester released their first-ever analyst evaluation of the emerging Enterprise Service Management (ESM) landscape, and it’s good news for IT teams.
6 ways to avoid the ‘Swivel-Chair’ effect
When an incident occurs, do you shudder when either you or your team proceed to open multiple browser tabs for each of your monitoring tools? This is the picture painted by the “swivel-chair” effect, context-switching between tools to gather information needed to determine a path of resolution. How do you escape swivel-chairing? With a platform […]
Determining fair & competitive on-call compensation
The key to choosing the best compensation plan is finding a solution that works well for your company but also recognizes the employees for their effort and time spent. If employees are well-cared for, they will, in turn, care about the business and contribute to its success. After choosing a method and confirming it abides […]
Introducing Incident Response Roles
When incidents happen, many organizations have formalized processes for the purpose of a quick resolution. Opsgenie helps organizations manage their incident response processes smoothly from one single place. Now, as an addition to our other incident management features, we’re happy to announce Incident Response Roles. Incident Response Roles help teams provide visibility into the responsible […]