Jira Service Management
How to successfully onboard Confluence across your company
This is a guest post written by Lars Brozinski, IT manager at BÜFA-Group Nearly, three years ago I got the job to implement Atlassian’s Confluence at BÜFA-Group, a medium-sized German company in the chemical industry, active in chemical trading, cleaning technologies, and composite systems. BÜFA has over 500 people operating out of different countries like […]
Uniting technical and non-technical teams for better incident response
It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s […]
Approvals just got a whole lot easier in Jira Service Desk Server
You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals a whole lot easier for your team. In Jira Service Desk 3.9, we implemented a THEN clause which allows you to automatically approve or decline requests when they meet certain criteria. In 3.10, we made approvals […]
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too. Hold up…What is HugOps? Put simply, HugOps is a way to celebrate the human, empathetic side […]
Your 2018 Atlassian Admin to-do list
Admins, you are the lifeblood of Atlassian. Thank you! We marvel at the blend of brainpower and passion you invest not just in your company and role but also in your own personal growth. We want to help make your 2018 a year where your passion and expertise collide to propel your career to great […]
4 tips for getting started with knowledge management
There’s a way to re-write the script – here’s how.
Automate tasks with AWS Systems Manager and Opsgenie Actions: a use case
In this scenario, we will discuss automating the process of disabling public access for a security group.
Get your priorities in order this new year with Jira Service Desk Server 3.10
Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to bring priority schemes to Jira Service Desk. Today, we’re super excited to announce the release of Jira Service Desk Server 3.10, with the introduction of priority schemes, better notification management (the #1 voted issue on our public issue tracker) […]
4 Atlassian tips to bring your service and development teams together
We’ve been hard at work for over 15 years building software to help you collaborate better. But if you work on an IT or customer support team, you know it takes more than the right software to build a culture of collaboration between your service teams and dev teams. You also need to have a set of […]
Deployment flexibility: Azure meets Confluence Data Center
Following the success of our collaboration with Amazon Web Services this year, we wanted to provide more flexibility for customers to choose the Data Center deployment option that works best for them. At Atlassian Summit, we made an exciting new announcement that customers can now deploy Jira Software Data Center in Microsoft Azure. Now, we’re excited to announce that Confluence […]
How a large insurance company migrated to Jira, Confluence and Bitbucket Data Center in 3 months
“We’re migrating to Data Center products for Jira and Confluence. What does the migration involve, have other teams done it?”, asked an admin from a large company. Data Center is Atlassian’s enterprise product line for companies which self-host Atlassian applications on-premise or on AWS or Azure. These companies migrate from Server products to Data Center […]
More power and control in Jira Service Desk Server 3.9
The Jira Service Desk Server Team is committed to making it easier and faster for your teams to get stuff done. With the release of Jira Service Desk Server 3.9, we’ve made canned responses even more powerful, we’ve improved the automation around approvals, and we’ve introduced live monitoring with JMX. Read on to find out […]
Introducing Identity Manager for Atlassian Cloud products
Across the board, we’ve been delighted to see significant growth in the adoption of our Atlassian Cloud products. Did you know that over 75% of new customers start with a cloud deployment? Speed of implementation, ease of maintenance, and immediate access to the latest and greatest features are just some of the reasons driving this […]
How to write a good status update
This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO of a SaaS platform for database performance management, VividCortex, I know the power of a great status update to build or destroy trust. Unfortunately, I see more bad status updates […]
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017. The IT team at Samsung’s Austin […]