Jira Service Management
5 things to do when your team is under pressure
We all deal with stressful situations at work. These are the times teamwork comes to the fore. Will you band together and figure it out? Or freak out and fall apart? That’s what our Atlassian Workplace Experience team put to the test at our annual company team building event: Big Bash. Atlassians were given a […]
A closer look at Opsgenie’s Marid
Marid is a lightweight application that provides: Opsgenie integration for systems that are not accessible from the public internet Ability to run local scripts triggered by Opsgenie Deployment on-premises or in the cloud Marid integrates with a number of monitoring and ITSM tools, allowing Opsgenie to send actions back to keep various toolsets in sync […]
Rethinking the service experience in Jira Service Desk Cloud
These days we expect business software to provide the same outstanding experiences as the apps we use every day. IT teams are driving organizational shifts to this modern software, all the while delivering first-class service. We know that’s a lot to ask. At Atlassian, we’re committed to empowering modern IT teams to meet (and even exceed!) these expectations. We’re excited to share […]
Writing great docs for your app, part one
Knowing how to document your app can be challenging. If you’re new to crafting documentation, you may be asking questions like: A large part of my job is helping people answer these questions, and in this blog I’d like to focus on one thing that you can do to help create useful and consistent content. […]
Opsgenie is joining Atlassian!
We are delighted to announce that Atlassian has entered into an agreement to acquire Opsgenie.
Measuring and evaluating Service Level Objectives (SLOs)
How alert reporting helps us measure and evaluate SLOs in 5 simple steps.
Top tips from great incident response teams
Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.
Earning trust with Atlassian’s compliance certifications
Central to earning your trust is using well-recognized and credible third-parties to verify and certify our approach. Learn more about trust at Atlassian.
Get your sheet together: how to create an incident communication plan
Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, […]
What 30 years of Stanford research tells us about company culture
Robert Sutton knows company culture. Throughout his 30-year career as professor Professor of Management Science at the Stanford Engineering School, he’s interviewed business leaders and studied the ins and outs of corporate culture like few others. His books include Good Boss, Bad Boss: How to Be the Best…. and Survive the Worst, The Asshole Survival Guide, and he co-authored Scaling Up Excellence with Huggy Rao. […]
How we prioritize features for our Server and Data Center products
At Atlassian, we believe in providing our customers with deployment choice, whether that is in the Cloud managed by Atlassian or self-managed on your infrastructure of choice with Server or Data Center. Recently, we released two new Data Center-only features: read-only mode for Confluence Data Center and project archiving for Jira Software Data Center. Based on your feedback, and in […]
5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
Introducing project archiving in Jira Service Desk, and a new look
At Atlassian, we’re on a mission to make it easier and faster for IT teams to get work done. That’s why we’re excited to release two new features in Jira Service Desk to help you do just that. A new look to modernize the user experience We’re excited to introduce a fresh, new look for […]
5 game-changing tips for automating your bug tracking in Jira Service Desk
This is a guest post written by Sam Rector, product marketing manager at Appfire, makers of the award-winning Bob Swift and Wittified brand Atlassian apps. Note: all of these tips apply for users of Cloud, Server, and Data Center versions of Jira Service Desk (JSD). Bug tracking is hard. Once more for your boss in […]
How Atlassian Support configures SLAs in Jira Service Desk
Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers, we have a complex set of rules and logic about ticket routing. But even with our complex ticket routing system, getting the right engineer on the job in a timely manner for round-the-clock support requests […]