Jira Service Management
How to use Slack to power your B2B customer support team
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we’ve reached out to the experts and gathered their tips on how to provide the best customer support would take you beyond one channel and make your Slack strategy more effective. Learn how to find information faster, document knowledge more efficiently, and work together more collaboratively with our Slack tips for support teams.
Opsgenie’s new app is live in the Zendesk Marketplace
Leverage these two tools to easily report issues and escalate to the proper team.
Making the most of alerting in Opsgenie
Notify the right people at the right time – every time.
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Introducing the incident communication template generator
Pre-written messages in Statuspage, available when you need them.
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Five ways to prioritize and resolve IT support tickets faster
We know what it’s like to work on a team that is continuously seeking ways to put out fires daily, reduce drive-bys, and find ways to reduce your support ticket queue. That’s why we’ve put together a list of ways to prioritize and resolve support tickets faster.
Fortify your enterprise: How to combat cloud software security threats
The tools and processes you should have in place to mitigate risk.
Top secret Slack maneuvers you probably don’t know about
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel like we’ve mastered the tool. And you’re probably right, but that’s not the same as using Slack with the assurance that you’re doing things the most efficient way.
How Opsgenie achieved 99.999% uptime over the last 12 months
We used these five key elements of always-on service.
4 reasons asset management software matters more than ever
Why every organization should get strategic with their data.
Keep stakeholders in the know with Incident Timeline from Opsgenie
Real-time tracking for always-on services.
How to integrate Zendesk & Slack for better customer support
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in other departments? You’re definitely not alone!
Who’s NOT using your Atlassian products?
Find out with Crowd’s centralized license visibility.
Recap: App Week Berlin
Background App Weeks bring together our ecosystem of third party app developers and our product teams. It’s a mostly unstructured week to work together and learn from each other. The primary goal is to help our developers ship the apps they are working on, whether it’s creating a new one or making improvements to an […]