Jira Service Management
Atlassian named a Leader in Enterprise Service Management
New report cites greatest strengths and strategy for Jira Service Management.
10 Slack tips and tricks to improve productivity in 2022
Resolve to be a Slack power user in 2022 with these best practices
4 essential IT KPIs for an effective IT dashboard
Build a snapshot of your IT functions to keep things running smoothly.
How Slack- and Teams-based ticketing drives sales productivity
Sales operations teams at companies like BlueCat Networks rely on Halp to drive efficiency across their entire sales organization.
Unifying Atlassian Connect and Forge: An Update
Update: Since publishing this blog post, we’ve heard a great deal of feedback from Partners and developers. We want to answer a few of the questions you asked here on the blog for greater visibility, and outline how we plan to address concerns. We heard some developers express concern that Connect will be removed from […]
Atlassian recognized as a Visionary in the 2021 Gartner Magic Quadrant for IT service management tools
Our high-velocity approach to service delivery is the future.
4 reasons your People Ops team needs conversational ticketing
Declutter your DMs and turn the flurry of onboarding and benefits questions into trackable tickets.
How Atlassian helps manage shadow IT with automatic product discovery
Admins can rest easy – there’s a better way to stay on top of user-created Atlassian cloud accounts.
A new era of request management
Reduced pricing from Halp brings conversational ticketing to your entire organization.
Incident response: how to keep tech problems from becoming people problems
When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in […]
How entrepreneurship, trust, and a whole lot of failure helped shape our platform
A conversation with Atlassian’s Head of Cloud Platform, Mike Tria.
Make agility without bounds your mission for 2021
Access key insights from the Atlassian Government Symposium and discover how to take your team’s transformation to the next level.
CRM for Jira Cloud: close the customer feedback loop from sales to support to development
Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new app that helps organizations do just that. CRM for Jira Cloud gives you an easy way to connect your JIRA Service Desk Cloud and JIRA Software Cloud instance to your CRM so you get a holistic view of […]
How the customer success teams can provide white-glove service with Slack Connect and Halp
Learn about the strategy some of the most forward-thinking B2B companies are using to support their VIP customers.
Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up with a never-ending churn of updates and upgrades. The rate of change is also increasing as we accelerate into a “services first” world, and on top of that, demanding regulations […]