Casas Bahia cuts costs by 93% and improves efficiency in the cloud

挑战：在不增加成本或影响团队协调和用户体验的情况下获得 Atlassian 的更新和新功能。

解决方案：通过重新分配工具更换和集成云应用所节省的费用，迁移到 Atlassian Cloud。

影响：成功迁移，提高效率并降低成本。提高敏捷性，获得新功能，改善数据和项目管理。

Casas Bahia Group 迁移到 Atlassian Cloud，全面释放云版本潜能

Casas Bahia Group（前身为 Via Varejo）面临着将其高度定制化的基础架构迁移到云端的挑战，旨在优化流程、降低成本并跟上 Atlassian 最新更新的步伐。在 Jira 和 Confluence 等 Atlassian 产品以及与其他工具的智能集成的支持下，迁移工作顺利完成。

Casas Bahia Group 自 2017 年开始使用 Jira，并将其与 EazyBI 和 ScriptRunner 等插件集成，以简化项目管理并实现流程自动化。Confluence 作为重要的知识存储库，通过战略性定制提高了组织数据的可见性，确保了从开发团队到高层管理人员的无缝访问。此外，Jira 在协调公司的重要年度项目“黑色星期五”中发挥了核心作用。

向云端迁移的决定是受多种因素驱动的。基于 Jira Data Center 计划（支持 2000 位用户）构建的现有基础架构已成为 IT 进步的瓶颈。包括 Confluence 在内的许多应用都在运行过时的版本，不再获得适当的支持，制约了团队的创新和有效扩展能力。

但是，迁移的主要驱动力是能够直接从 Atlassian 获得更快、更高效的更新，以及套件产品之间的无缝集成。该公司还希望通过扩展到其他解决方案（如 Jira Product Discovery）来实现面向未来的运营，同时与 Atlassian 的快速创新步伐保持一致，并最大限度地利用新功能和增强功能的优势。

敏捷卓越中心专家 Daiane Conte 表示：“通过迁移至云端，我们彻底解除了基础架构和应用更新的后顾之忧，因为 Atlassian 会负责更新所有内容，以确保最佳版本、可用性和安全性。”

虽然 Casas Bahia Group 早有云迁移意向，但超过所分配更新预算 60% 的高昂成本使其在初期不具备可行性。

通过战略性地利用 Atlassian 套件及其与第三方应用（如 Appfire 的白板）的集成功能，该公司简化了工具链，消除了多余的软件许可证，将年度成本从 120 万雷亚尔降至仅 9 万雷亚尔，降幅达 92.5%。这一财务优化不仅使 Casas Bahia Group 能够在不超出年度预算的情况下进行云迁移，还额外节省了 15% 的成本。

The migration process

After the board approved the company’s Atlassian cloud migration, the team turned their attention to preparing employees for the change.

To face this challenge, there was a constant effort to align with all the different teams and areas, minimize dependencies, and ensure that everyone understood the migration objectives. This required a detailed mapping of dependencies and activities.

The first practical step in the migration process was onboarding users to the cloud environment. Then, the migration team created a test version in the sandbox environment and moved the most critical projects. This allowed them to map out with the QA Team existing functionalities in Data Center and the main points of friction that could interfere with the user experience in the new Cloud version.

“We had some difficulties that were quickly solved, such as the use of HTML in Confluence pages, which was native in the Data Center version. In Cloud, it was easily replaced by the corresponding app,” pointed out Agility COE Analyst Edimara Souza.

With everything in place, the migration team implemented ongoing internal communications to keep employees informed about the migration.

The total migration time was approximately four months, with three months dedicated to preparation and one month for actual migration. Due to the large volume of data in the Jira Server (greater than 1TB), Casas Bahia carried out the migration in phases. Initially, they planned for seven migration phases, but with the help of the Jira and Confluence Cloud Migration Assistant apps, they reduced the number of phases to five, saving over 35 hours of work.

“The migration process has brought us several positive surprises. I highlight the speed of data transmission between the Data Center environment and the Cloud environment, which performed well above expectations, helping us finish the entire migration in 2/3 of the estimated time. In addition, all of [Solution Partner] Nimble’s support throughout the process was essential to solve any difficulties and ensure all the safety of the process. I am very satisfied with the whole experience,” commented Manager at the Agility COE Renato Passero.

The gains of migrating to Atlassian cloud

Casas Bahia’s teams quickly recognized the numerous performance and agility benefits of migrating to Atlassian cloud. Several newer features and solutions were only available in this version, which further enhanced collaboration between internal teams. “Atlassian cloud brought new features that allowed us to sync epics with Atlassian goals, give feedback, do weekly syncing, all on the same platform,” highlighted Agile Tools Team Leader Daiane Conte.

In addition, they’ve seen significant security improvements. The implementation of SSO (single sign-on) has simplified access management — something that was not available in the server mission. In addition, the security offered by Jira Cloud met all the company’s needs, allowing VPN availability and ensuring full access to Confluence content and other features that were previously limited.

Migrating to Atlassian cloud unlocked access to new integrations and features, as highlighted by Viviane Moreira, Analyst at the Agility COE: “One of them was AI. Rovo can optimize processes and increase user efficiency; look for answers; and streamline content editing, summaries, and pages in an easier and more agile way.”

There was also a significant reduction in the time needed to import project data into the company’s Spot Management dashboards. Previously, using Data Center, this process required up to eight hours. However, with the transition to the Cloud version, this time was reduced to just 40 minutes.

Data Center incremental refresh time has also experienced a decrease. Previously, it took about three hours to perform this update, but with the migration to the Cloud, this time reduced to just one hour.

The successful migration to Atlassian cloud reaffirms Casas Bahia’s commitment to adopting advanced technological solutions to optimize operations and strengthen internal collaboration. With significant gains in performance, safety, and efficiency, the company is now poised to continue innovating and leading the retail industry in Brazil.