Asset Management: The Role of Context in ITSM

From hardware to cloud services, IT teams have plenty to keep track of, and bringing more context to their work can make life much easier. Learn about best practices for asset management and hear from Atlassian partner Riada on how teams have successfully implemented asset management in Jira Service Desk.

Imagine you need to onboard an employee, request software for your machine, or reboot a service that has gone down. Your teams need context to carry out those tasks effectively. Without a single source of truth, it's no wonder that 70% of resolution time is spent on investigation and diagnostics.

Atlassian Marketplace offers a variety of asset management apps so that teams can find the solution that best fits their use case. In this webinar, Atlassian partner Riada will share how their powerful Asset Management solution for Jira, Insight, brings all assets that are important to your organization into Jira Service Desk.

In this webinar, join Sandra Axelsdottir, Channel Manager at Riada and Teresa Fok, Product Marketing Manager at Atlassian to learn:

  • How to build a strong ITSM practice with asset management
  • How Insight provides a single view of your assets in Jira Service Desk to cut resolution time, scale operations, and unlock insights
  • Real-life examples of how IT teams implemented asset management in Jira Service Desk

If you’re not able to attend, feel free to register and we’ll send you a recording after the session.


Teresa Fok

Product Marketing Manager, Atlassian

Teresa Fok is a Product Marketing Manager at Atlassian. From working closely with customers to better understand their needs to helping them solve their business challenges with Atlassian's products, she is passionate about helping IT teams work better together to drive change in their organizations. She enjoys spending time with family and her chihuahua-mix rescue and exploring all things mid-century modern in the San Francisco Bay Area.

Sandra Axelsdóttir

Channel Manager, Riada

As an Atlassian Consultant and Channel Manager at Riada, Sandra is passionate about supporting customers and partners in their success with Insight. Driven by over 16 years in IT, Sandra has extensive experience as a consultant and trainer in the Atlassian Ecosystem and holds multiple Atlassian Jira certifications. Prior to joining Riada, she led the partner network at Tempo. Running, skiing, hiking and golfing are all things that keep Sandra busy while enjoying the Icelandic nature.

Yinon Negev

Technical Support Engineer, Riada

As a Technical Support Engineer at Riada, Yinon is responsible for delighting customers facing tough technical challenges. Yinon has been in the services and support game for some 25 years, and a support expert in the Atlassian universe for the last few. His hidden talents include speaking a multitude of languages, including English, French, Hebrew, Spanish, and more.

Zihni Saglam

Sales Engineer, Riada

As a Sales Engineer at Riada, Zihni is a seasoned technical computer engineer who revels in helping new and prospective customers reach their business objectives with Insight and Insight Discovery. Zihni enjoys 13+ years experience in IT. Having lived in Turkey, Germany and Sweden, Zihni masters 6 languages. In his free time he loves to hit the bar - barbells at the gym that is.