Collaboration, transparency, and communication are just a few of the values guiding Kiva's team as they strive to connect online lenders to entrepreneurs across the globe. Learn how Jira enables this nonprofit to do just that.
San Francisco, CA
Meet the team (from left to right) Nicole, Emily, Verlance, Brandon
Big rocks and business as usual
Jira is the team's single source of truth for all work, regardless of the size or priority of the project. The team tracks its priority initiatives - "the big rocks" as Brandon describes them - and utilizes Jira to break out the work into small chunks. Dividing the project into smaller pieces enables them to go through costing exercises with stakeholders, and be more precise about their timeline to completion. "We can get an accurate look at the scope of work involved, which means we are all the more likely to complete the project on time and meet the requirements we set out," shares Brandon.
They also manage a backlog of smaller initiatives, known as Business As Usual (BAU) projects, with a laser-focus on priority. As a nonprofit, it's particularly important to use resources in the most efficient way. "We are stewards of money that people donate. It's really important that we are making the absolute best use of our resources, and not wasting anything," adds Brandon. Jira enables them to do just that, by tracking daily progress on the smaller, but important, work at hand.
As the team looks ahead to the rest of 2018, Jira will play a central role in organizing their team and the team's work.
As Emily thinks about the intern program, she recognizes some improvements could be made to the data they’ve collected over the last 12 years. "I want to better leverage the data in the intern program, to make better decisions about programmatic strategy, and to increase diversity and inclusion. I absolutely see Jira playing a role in that."
Brandon’s goal is to solve the problem of lenders’ indecision over which projects to fund. "We have started running some different experiments on this part of the site. We have a ton of different ideas of things we could try to increase conversions, but it's going to be really helpful and useful to prioritize a backlog of those ideas – and that is where Jira will come into play." Simplifying this part of the process will directly result in generating more dollars in the field, funding borrowers who need the capital.
One project at a time, Kiva's teams are working more efficiently and marching toward Kiva’s mission: connecting people through lending to alleviate poverty.
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