What’s New in Service Collection: Team EU '26 Edition
From Amsterdam straight to you, join us to see how Service Collection is helping teams prevent employee friction, resolve incidents faster with unified context and observability data from partners, manage assets with greater confidence, and deliver AI-first omnichannel customer support.
Join us for an announcement roundup of the latest Service Collection innovations across employee service, operations, assets, and customer support, straight out of Amsterdam from Team EU '26.
- Discover how Rovo empowers teams to resolve issues proactively, deliver service directly in everyday tools, and leverage unified context to resolve incidents faster.
- Explore new partnerships with Sentry, Datadog, and Splunk that bring observability data directly into Jira Service Management.
- See advances in Asset Management that provide hardware lifecycle visibility and a trusted service-aware asset foundation.
- Get a deeper look at AI-first omnichannel customer service management across live chat, WhatsApp, SMS, and voice.
Register to learn how Service Collection connects AI, automation, enterprise context, and human expertise to prevent disruption, accelerate resolution, and continuously improve every service experience.
Oradores
Ken Connally
Head of Technical Product Marketing, Atlassian
Ken Connally es el experto residente en todo lo relacionado con ITSM del equipo de marketing de productos de TI de Atlassian. Nacido en el área de la bahía de San Francisco, disfruta de la comida, el vino, el disc golf y utiliza cualquier excusa para ir a descubrir lugares nuevos alrededor del mundo.
Rick Lefort
Principal Technical Product Marketer, Atlassian
Rick ejerce de Responsable de marketing de productos técnicos para las soluciones de gestión de servicios en Atlassian, aportando más de 20 años de experiencia en software empresarial y marketing de productos técnicos en diversas soluciones de ITSM/ESM e ITOM. Fuera del trabajo, a Rick le encanta pasar tiempo con su familia y sus amigos, así como participar en actividades relacionadas con deportes como el entrenamiento, el esquí, el senderismo y el golf.
