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Service Credits


Premium Cloud Product

Monthly Uptime Percentage

Service Credit (% of monthly fees for affected Cloud Product)

Less than 99.9% but greater than or equal to 99.0%

10%

Less than 99.0% but greater than or equal to 95.0%

25%

Less than 95.0%

50%

Enterprise Cloud Product

Monthly Uptime Percentage

Service Credit (% of monthly fees for affected Cloud Product)

Less than 99.95% but greater than or equal to 99.9%

5%

Less than 99.9% but greater than or equal to 99.0%

10%

Less than 99.0% but greater than or equal to 95.0%

25%

Less than 95.0%

50%

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