Close
선택한 언어로 이 페이지를 보고 계십니까?
모든 언어
언어를 선택합니다.

Deliver exceptional service for all

Jira Service Management unites your teams to support both employees and customers alike – all at a lower cost than leading competitors alternatives.

지금 바로 영업팀 문의하세요

See why Zendesk customers switch to Atlassian

Zendesk bills getting in the way of finding inner peace? Built on the same platform as Jira Software, Jira Service Management brings teams together to support high-velocity service experiences – at a lower total cost of ownership (TCO) than Zendesk.

Unlock a service management solution for all teams

Jira Service Management accelerates end-to-end request resolution. Wether you’re in a small team or a large enterprise, get all the support you need to get started fast and scale as needed.

Empower all teams – from IT and customer service, to HR and legal – with everything they need to deliver world-class service.

빠른 시작 가이드

개발, 운영 및 지원 팀과 하나의 플랫폼에서 더 빠르게 공동 작업

If your development and support teams have to rely on separate systems to solve incoming requests, it’s time for a change.

The Atlassian platform unifies internal and external-facing teams, allowing work to flow freely across your organization. Seamlessly collaborate across Dev, Ops, and Support teams with integrated request, incident, and change management workflows, all powered by Jira.

가이드 읽기

Improve agent productivity and delight help seekers

Focus your agents' attention where it matters most by deflecting common requests and expediting critical ops work with powerful automations.

Stay in control with pre-defined conversational flows that surface the right knowledge to lead help seekers to resolution. Use generative AI to get up to speed quickly on previous resolution paths and ensure clear communication across stakeholders.

가이드 읽기

더 낮은 총 소유 비용(TCO)

Get a full-fledged service managment solution out-of-the-box. Benefit from enterprise-grade ITSM capabilities at a lower total cost of ownership.

ROI 계산

Atlassian의 이점

 

Jira Service Management

Zendesk

Dev, Ops and Support on the same platform for faster resolution

Jira Service Management

Zendesk

Enterprise-grade service management for teams adhering to ITIL practices

Jira Service Management

Zendesk

Out-of-the-box incident management capabilities

Jira Service Management

Zendesk

Asset management capabilities

Jira Service Management

Zendesk

Customizable help center & knowledge management

Jira Service Management

Zendesk

Support customers from within your product via API

Jira Service Management

Zendesk

Specialized partners for high-velocity ITSM implementations

Jira Service Management

Zendesk

Active global community with over 150 local user groups

Jira Service Management

Zendesk

전 세계 50,000명 이상의 고객이 신뢰합니다

Roblox 로고

“The People Team has been super happy with the JSM solution we helped create for them, and we’ve since expanded to other use cases. We see our JSM footprint only expanding over time, and there are plans to migrate additional teams from Zendesk to JSM.”

Joe Cotant, Senior Technical Program Manager at Roblox

Read Roblox's story
Domino's 로고
ISS 로고
Canva 로고
Nextiva 로고
Infobip 로고
Toast 로고

맞춤 견적 받기

Contact our sales team today for a personalized quote and get more details on switching from Zendesk to Atlassian.

Jira Service Management의 경쟁력을 살펴보세요

Servicenow 로고
BMC 로고
Cherwell 로고
Ivanti 로고
Freshservice 로고
Pagerduty 로고
Zendesk 로고

Jira Service Management에 대해 자세히 알아보기

Forrester Wave ESM
분석 보고서

The Forrester Wave™: ESM, 2023에서 리더로 선정된 Atlassian

자세히 알아보기
Approach to ESM cover
백서

엔터프라이즈 서비스 관리에 대한 Atlassian의 접근 방식

자세히 알아보기
Customer support icon
가이드

Jira Service management for customer support teams

가이드 읽기

FAQ

Jira Service Management는 무료입니까? Copy link to heading Copied! 보기

Jira Service Management는 최대 3명의 에이전트에게 기본 서비스 관리 기능을 제공하는 Free 플랜이 있습니다. Standard 또는 Premium 플랜 무료 평가판에도 등록할 수 있습니다. 더 자세한 내용은 여기를 참조하세요.
How does your price compare to Zendesk? Copy link to heading Copied! 보기

Each product edition is priced competitively to Zendesk but with more focus on cross-team collaboration to accelerate end-to-end request resolution, in addition to complete enterprise-grade ITSM functionality.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are also no maintenance fees or support fees.
Can Jira Service Management work alongside other solutions like Zendesk? How? Copy link to heading Copied! 보기

Yes! While many customers completely replace competitive solutions with Jira Service Management, we also see customers implement Jira Service Management for service management practices they feel their current solution isn't adequately serving.

For example, if you’re a Zendesk customer, you may want to keep it in place for customer-facing support, and deploy Jira Service Management to manage escalations that require attention from other internal teams and/or other ITSM practices.

In addition to IT support, you may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

아직 단일 플랫폼에서 통합할 준비가 되지 않은 기업 및 팀에게 Jira Service Management가 최고의 선택지인 이유를 보여 주는 여러 활용 사례가 있습니다.

엔터프라이즈급 ITSM을 위해 Jira Service Management를 선택하세요

개발, IT, 지원 팀을 같은 플랫폼에 통합하여 중요한 서비스 관리 작업을 빠르게 진행하세요. Jira Service Management를 사용하여 다음과 같은 최신 서비스 관리 관행을 강화하세요.

  • 요청 관리
  • 인시던트 및 문제 관리
  • 변경 관리
  • 자산 관리
  • 구성 관리
  • 지식 관리
무료 평가판 사용
데모 보기
Jira Service Management 로고 위에 앉아 공동 작업하는 동료 두 명

전환할 준비가 되셨습니까? 질문이 더 있다면 저희가 도와드리겠습니다. 지금 바로 영업팀 문의하세요