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Is your IT team a high velocity ITSM machine?

Take this interactive quiz to find out.

The IT Service Management (ITSM) mindset is shifting. In response, IT teams are switching to more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. This maturity model is designed to help you assess where your team is on their ITSM journey.

Question 1 of 10

How much of your service delivery is self-service? (or which best describes your organization's adoption of self-service)

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Question 2 of 10

What best describes how employees or customers use your knowledge base?

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Question 3 of 10

How does your team respond to major incidents or service outages?

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Question 4 of 10

How does your organization communicate service outages?

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Question 5 of 10

After a major incident or service outage is resolved, how does your organization respond?

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Question 6 of 10

Have your IT teams implemented a formal problem management process?

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Question 7 of 10

Does your IT organization follow a formal IT change process to manage changes to production systems?

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Question 8 of 10

What best describes the way your dev and IT teams work together?

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Question 9 of 10

How much automation has your team implemented to help expedite work?

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Question 10 of 10

What best describes your approach to asset and inventory management?

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Thank you

Assessment Level

Beginner level icon

Beginner

Congrats, it looks like your team is making their first strides in their high velocity ITSM journey!

Whitepaper: Learn Atlassian’s principles to building high velocity ITSM teams

Over the years, we’ve helped thousands of software development teams adopt principles of Agile and DevOps, empowering them to build better software, faster. But what about the rest of IT? How often are service management teams – who depend on the seamless flow of work across development, IT operations, and business teams – handcuffed by tools that enforce old ways of working?

We think there’s a better way for all teams to deliver high-velocity service at scale. In this report, you'll get an up-close look at Atlassian's vision for service management, and how we're answering some of these questions.

Download now

Assessment Level

Intermediate level icon

Intermediate

Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!

Assessment Level

Expert level icon

Expert

Whoa, your team is already a high velocity ITSM machine! But there's always room for improvement!

Beginner level icon

Beginner

Beginner level icon

Beginner

Congrats, it looks like your team is making their first strides in their high velocity ITSM journey!

Whitepaper: Learn Atlassian’s principles to building high velocity ITSM teams

Over the years, we’ve helped thousands of software development teams adopt principles of Agile and DevOps, empowering them to build better software, faster. But what about the rest of IT? How often are service management teams – who depend on the seamless flow of work across development, IT operations, and business teams – handcuffed by tools that enforce old ways of working?

We think there’s a better way for all teams to deliver high-velocity service at scale. In this report, you'll get an up-close look at Atlassian's vision for service management, and how we're answering some of these questions.

Download now
Intermediate level icon

Intermediate

Intermediate level icon

Intermediate

Congrats, it looks like your team is already on their way to becoming a high-velocity ITSM machine!

Advanced level icon

Advanced

Expert level icon

Expert

Expert level icon

Expert

Whoa, your team is already a high velocity ITSM machine! But there's always room for improvement!