How it works
A Rovo Agent acts as a frontline support assistant for users working in Salesforce. When a user encounters an issue — such as an error, missing information, or unexpected behavior — they simply describe what they were trying to do and what happened instead. The agent investigates, asks follow-up questions, and guides the user toward a resolution.
When a system change or fix is required, the agent automatically creates a Jira ticket on the user's behalf. Using built-in logic, it evaluates the conversation context and classifies the work as a story, task, or bug, ensuring the ticket is clear, accurate, and ready for the support team to pick up.
Team
- IT ops
- Customer support
- Engineering
- Program management
Atlassian Cloud apps
Jira
Rovo
Capabilities
Troubleshoot Salesforce issues - Investigate errors, missing data, or unexpected behavior and provide step-by-step guidance to resolve them.
Auto-create Jira tickets - Gather enough context through conversation, then automatically log a ticket classified as a story, task, or bug.
Provide ticket updates - Retrieve the latest status, recent activity, and next steps for any existing Jira ticket.
Guide user testing - Walk users through testing activities for open items, explaining what to check, why it matters, and what outcomes to expect.
Post-testing support - Continue providing step-by-step instructions even after testing is complete, so users can repeat or confirm processes as needed.
Prompts
I was trying to [describe action] in Salesforce but [describe what happened instead]. Can you help me figure out what went wrong and what to do next?
Can you log a Jira ticket for this issue? Here's what happened: [describe the problem, including any error messages or unexpected behavior].
What's the latest update on [ticket reference or issue description]? I'd like to know the current status and next steps.
I need to complete user testing for [describe the change or feature]. Can you walk me through what I need to test, what results I should expect, and how to record my findings?
Testing is done for [ticket reference]. Can you give me step-by-step instructions to confirm the fix is working as expected?
Get started with Rovo
Rovo is a human-AI collaboration tool that helps teams upskill and scale.