How PedidosYa migrated from monday to Jira to improve collaboration, reduce costs, and scale

Challenge: With multiple tools and no standardized workflows, PedidosYa wanted a centralized platform to save money and improve collaboration between tech and business teams.

Solution: By migrating from monday.com to Atlassian with the help of INCO, PedidosYa consolidated workflows in Jira and Confluence, optimizing project and operations management.

Impact: Within three months of migrating, the company is now saving 66% in license costs for non-technical teams and enabling collaboration for more than 600 users across the organization.

The challenges of growth: When disconnected tools hinder efficiency

As a leader in the online food delivery sector in Latin America, PedidosYa was experiencing accelerated growth. However, this rapid growth brought with it significant challenges, and the use of disconnected tools began to affect their efficiency. Operations, marketing, human resources, and technology departments worked on separate platforms, which created duplicate tasks, high operating costs, and complicated collaboration. Integration between departments seemed distant, and efforts to coordinate increased.

"We wanted a centralized solution that would facilitate communication and visibility across all teams, from IT to marketing," says Internal IT Support Sr. Analyst, Juan da Silva. Consolidating the work on a single platform was the answer so that all teams could collaborate fluidly and effectively.

The strategic decision to transition from monday.com to Jira

PedidosYa found the solution to their challenges in Atlassian cloud.

With the support of INCO, the company quickly mapped monday.com's processes, optimized them, and adapted them for Jira. INCO provided strategic and operational advice, guiding the customization of workflows, specific configurations, and the implementation of key automations. This allowed an agile and simple migration of technical teams to Jira, integrating the solution with Jira Service Management and Confluence.

PedidosYa has already taken advantage of the out-of-the-box templates within Jira to quickly implement and migrate 80% of the necessary processes, allowing them to focus on specific areas that needed customization.

Atlassian's flexibility allowed cases requiring customizations to be solved intuitively, completing the migration of 600 users in just three months.

"Atlassian's platform was not only easily adapted to our needs, but also facilitated rapid adoption across the company, with non-technical teams integrating seamlessly," explains Juan.

In addition to improving collaboration, this migration reduced licensing costs by 66%, consolidating Atlassian as an efficient and profitable solution for PedidosYa.

Skalowalność i automatyzacja jako filary wydajności

Dzięki konsolidacji wszystkich operacji w ramach centralnej platformy Atlassian opartej na chmurze, którą znało już wielu pracowników, PedidosYa nie tylko oszczędza czas, unikając potrzeby szkolenia pracowników w zakresie korzystania z wielu platform, ale także usprawniając powtarzalne zadania, standaryzując przepływy pracy i przenosząc obsługę techniczną na Atlassian. Samo wyeliminowanie obsługi technicznej pozwoliło firmie zaoszczędzić 8–10 godzin tygodniowo, czyli ponad 400 godzin rocznie.

Automatyzacja rutynowych zadań, takich jak przypisywanie incydentów i reagowanie na nie, również pomogła zespołom oszczędzić czas i poświęcić go na pracę o wyższej wartości oraz skalowanie działań. „Dzięki automatyzacjom w Jirze i Confluence byliśmy w stanie utworzyć przepływy pracy, które skalują się wraz z naszą działalnością, poprawiając wydajność każdego zespołu” — mówi Juan.

More visibility, more collaboration, and fewer costs

The move to Atlassian cloud not only improved efficiency, but also brought greater visibility for company leaders, who can now see real-time project progress through Jira dashboards. This visibility has been key for the marketing department, which now has a structured and centralized workflow that has improved coordination with other departments.

“By integrating everyone into the same suite and ending their use of monday.com, PedidosYa has also reduced license costs by 66%. Now, technical and non-technical teams collaborate efficiently, enjoying a centralized process in Jira and Confluence that allows tasks to be scaled and automated,” says Juan.

Rozwój wspierany przez pakiet Atlassian Cloud

Dzięki pozytywnym doświadczeniom z tej migracji firma PedidosYa planuje rozszerzyć wykorzystanie narzędzi Atlassian w kolejnych obszarach, analizując nowe funkcjonalności, które mogą poprawić skalowalność i współpracę w całej organizacji. Juan mówi: „Teraz dzięki chmurze Atlassian korzystamy z widoczności w czasie rzeczywistym i przejrzystego obrazu wszystkich naszych projektów, co pozwala nam określić obszary wymagające ulepszenia i działać szybciej — tego wcześniej nie udało się osiągnąć przy użyciu wielu narzędzi”.