The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian
The benefits of service management extend beyond traditional IT teams. Join Forrester and Atlassian to explore the modern world of Enterprise Service Management (ESM) and learn practical tips on how to extend ITSM across your organization.
Digital tools are essential to getting work done across the modern enterprise - no matter which team you're on. Enterprise Service Management (ESM) is the next wave of delivering value for your organization. By extending IT service management (ITSM) processes and tools across your organization, IT teams can enable seamless and integrated work for all teams - from development to HR, facilities, and beyond.
In this webinar, join experts Charles Betz, Principal Analyst at Forrester, and Paul Buffington, Principal Solution Engineer at Atlassian to learn:
- What is Enterprise Service Management (ESM), and how it's different from ITSM
- Best practices for IT teams to enable digital work across the organization
- Tips and tricks to take ESM from concept to reality, based on actual Atlassian customer examples
If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.