The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian
The benefits of service management extend beyond traditional IT teams. Join Forrester and Atlassian to explore the modern world of Enterprise Service Management (ESM) and learn practical tips on how to extend ITSM across your organization.
Digital tools are essential to getting work done across the modern enterprise - no matter which team you're on. Enterprise Service Management (ESM) is the next wave of delivering value for your organization. By extending IT service management (ITSM) processes and tools across your organization, IT teams can enable seamless and integrated work for all teams - from development to HR, facilities, and beyond.
In this webinar, join experts Charles Betz, Principal Analyst at Forrester, and Paul Buffington, Principal Solution Engineer at Atlassian to learn:
- What is Enterprise Service Management (ESM), and how it's different from ITSM
- Best practices for IT teams to enable digital work across the organization
- Tips and tricks to take ESM from concept to reality, based on actual Atlassian customer examples
If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.
Redner
Charles Betz
Principal Analyst, Infrastructure & Operations
Charles Betz is Forrester’s lead DevOps analyst serving infrastructure and operations professionals globally. In this role, he covers continuous deployment and release automation, incident management, and emerging topics such as containers and chaos engineering. He also covers the transformation of “traditional” IT operations organizations into next-generation digital service organizations. He retains an interest in enterprise service management topic areas such as service portfolio management, service catalog, IT asset management, application discovery and dependency mapping, configuration management, and CMDB as well as industry frameworks like ITIL, IT4IT, and COBIT.
Paul Buffington
Lead Principal Solution Consultant, Atlassian
Als Mitglied des Atlassian-Enterprise-Teams unterstützt Paul Kunden dabei, die Form des modernen ITSM neu zu definieren. Seine Leidenschaft für alles, was mit IT zu tun hat, stützt sich auf mehr als 15 Jahre Beratungstätigkeit in der Branche. Sein Know-how deckt die Atlassian-Produkte ab, hilft Teams aber auch über die Technologie hinaus, ihre Arbeitsweise zu verbessern. Paul verbringt gerne Zeit mit seiner Familie und seinen drei Golden Retrievern an der Küste von Oregon. Wandern und Fotografieren sind für ihn die perfekten Wochenendbeschäftigungen.
