How the best customer success teams use Slack Connect and Halp to reduce churn
Learn about the strategy some of the most forward-thinking B2B companies are using to support their VIP customers.
"Slack"
How Atlassian made internal support conversational – on our most popular Slack channel
Internal support is moving to chat platforms like Slack and MS Teams. Here’s how Atlassian harnessed the power of chat support using Halp.
4 ways to use the Confluence Cloud integration with Slack
Manage your work in Confluence straight from your Slack app.
How Slack + Atlassian are changing the productivity game
Plus an exciting offer for eligible customers.
Collaborate through chaos with Opsgenie’s new Slack app for incidents
With three key ways to make incidents even less painful.
How and why to use Slack’s threaded messages in channels and Apps
Threaded messages are a list of comments that roll up to an initial or parent message. You see examples of this in many daily tools and social apps we use today. Slack threaded messages...
10 Slack tips and tricks for productivity in 2020
You are using Slack daily and pretty happy with it. But you’re wondering, can I use Slack to help me be more productive? The answer is a resounding YES! That's why we created a...
The best ticketing apps on Slack for Tech Ops & IT Teams
With more and more companies moving towards chat-based workspaces like Slack, many Tech Ops and IT Teams need a Slack ticket integration that will connect their current workspace to their ticketing system. We've analyzed...
Best practices for managing alerts with Slack and Opsgenie
The bi-directional integration surfaces alerts in real time.
How Slack can be used as a help desk
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more...
What are reacji’s? Using emojis in Slack to get things done
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily...
How to use Slack to power your B2B customer support team
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we've reached out to the experts...
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
Top secret Slack maneuvers you probably don’t know about
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel...