How Slack can be used as a help desk
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more...
Slack
What are reacji’s? Using emojis in Slack to get things done
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily...
How to use Slack to power your B2B customer support team
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we've reached out to the experts...
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email...
Top secret Slack maneuvers you probably don’t know about
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel...
How to integrate Zendesk & Slack for better customer support
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in...
8 tips for becoming a Slack admin pro
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping...
Why Slack user groups are awesome and how to utilize them
It’s no secret that Slack is a dynamic tool. It allows teams to communicate in a fluid and transparent manner. Channels, direct messages, and threads are all amazing tools that allow you to organize...
5 recommendations for organizing your Slack channels
One of Slacks most powerful organizational tool for your company is the Channels feature. Slack channels help keep team conversations all in one place. It allows your team to chat throughout the day using...
How to use the Slack email app to get less email
It’s clear that – at least right now – you can’t fully reject email. Instead, use some of the existing tools to your advantage to make sure you’re not overwhelmed by all these notifications...
Announcing our new partnership with Slack
We’re teaming up with a market leader in group chat. Here’s what’s next for our customers and for Atlassian.
Get Trello alerts in Slack with the Slack power-up
Hey Slack and Trello users, here’s a neat new feature: now you can get Trello notifications in your Slack channels, private channels, and direct messages with the Slack Power-Up for Trello. Tweet this
Keep everyone focused on what matters with the new Jira Cloud for Slack
By popular request, we’ve teamed up with Slack to make it easier for teams to stay in sync, focus on...
Why Slacking off can speed up your productivity
Being busy is very often a waste of time. Slacking off can actually get better results. Just ask nature.