Meet Bitbucket Cloud’s new chatbot
Bitbucket Cloud’s new chatbot features a wide range of notification types, plenty of interactivity, and some smart configuration features that will...
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Six months in Stride
Since launching Stride into early access last September, we’ve been thrilled by the excitement we’ve seen from the tens of...
How to build a support team from the ground up
For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding...
How to easily plan a remote team offsite (hint: crowdsource it)
Trello's marketing team is remotely distributed, so our annual offsite is the opportunity for everyone on the team to connect in person. Those connections and good vibes carry forward for many months to come...
AWS status: The complete guide to monitoring status on the web’s largest cloud provider
If you’re hosting on AWS, you can expect some pretty excellent reliability and availability. If your service isn’t responding, it’s...
How Thrillist merged into Group Nine Media and scaled its planning process with Portfolio for Jira
Aligning plans across an organization, staying up to date on progress, and then communicating that progress to stakeholders – simple,...
Take to-do’s to Trello: all the ways to send tasks to your board
Does it ever feel like just when you think you’ve got everything under control, you turn your back for a split second and suddenly tasks and requests start flying in from every direction?
44 incredible 404 error pages
Nobody wants their web visitors getting lost. But it happens. When it does, a great 404 error page can turn...
Find work-life focus: a Trello insider’s guide to personal productivity
In 2011, Justin Gallagher and Bobby Grace co-wrote a web application prototype that provided a visual perspective of what people were working on. That application became Trello. Here is Justin's story of how he...
3 ways to bridge the trust gap with customers (+ the best tools for the job)
Every time a consumer chooses your product or service, they expect your company to deliver as promised. Yet, according to the 2017 Edelman Trust Barometer, we’ve entered an era of “trust in crisis.” Only 52%...
How to better manage your email with the inbox zero method
We’ve all played the lead in this story: You open your laptop and mentally prepare for the number of unread emails to have you rushing back to the coffee maker. Inbox (187)… the feelings...
Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ,...
We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort...
