How the ‘silo effect’ is hurting cross team collaboration
The phrase “silo effect” might sound a little eerie at first, like a reference to a creepy sci-fi movie that takes place on a farm. But what is it, really?
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What is social loafing? (and how to rid it from your team)
Be honest: there have been times when you noticed the printer was broken, audibly sighed, pressed a few buttons, then slowly walked away—effectively washing your hands of that pesky problem. It’s okay, we’ve all...
Sleighs and SLAs: how Jira Service Desk keeps Santa on schedule
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all...
Inside Atlassian: using scrum to balance operations and innovation on the support team
One of Atlassian's core values is "Be the change you seek." For Atlassian support, it means innovation can't be put aside, despite very busy schedules. In other words, obstacles to change can't stand in...
Trello common questions
My Trello board is blank. How do I start? Great question! A lot of getting started with Trello has to do with understanding your workflow. Your workflow starts with a few lists, with cards for...