Transform your service desk: The Atlassian approach to IT Service Management

Join this webinar to learn how to streamline and transform your service desk. Dive into the Atlassian approach to IT Service Management (ITSM) and see how it helps IT teams be more flexible and collaborative than ever before.

At Atlassian Summit 2016, we discussed how every software company is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. Join the Jira Service Desk product manager Vidhu Sharma and ITSM Solution Engineer Paul Buffington as they walk through the Atlassian approach to IT Service Management (ITSM). 

First they will outline trends in the industry and the challenges facing IT teams today. Then they'll jump right into how Atlassian approaches ITSM in detail, going over service management, incident management, problem management and change management.

Finally, you'll get a full end-to-end demo of Jira Service Desk and how it can be used to support your ITSM needs. Please come with questions! There will be a live Q&A section hosted by Vidhu and Paul. 

发言人

Vidhu Sharma

Sr. Product Manager - Jira Service Desk

Vidhu is on the Jira Service Desk product management team. He's been creating products and crafting delightful experiences across a wide spectrum of companies for nearly a decade. A big fan of DIY and EDM!

Paul Buffington

Lead Principal Solution Consultant, Atlassian

作为 Atlassian Enterprise 团队的一员，Paul 负责帮助客户重新定义现代 ITSM 的形态。他对 IT 所有事物的热情源于在业内超过 15 年的咨询经验。他的专业知识涵盖了 Atlassian 产品，但不仅限于技术，他还帮助团队改进工作方式。Paul 喜欢在俄勒冈海岸与家人和他们的三只金毛寻回犬共度时光。此外，他周末还喜欢徒步旅行和摄影。