How PedidosYa migrated from monday to Jira to improve collaboration, reduce costs, and scale

Challenge: With multiple tools and no standardized workflows, PedidosYa wanted a centralized platform to save money and improve collaboration between tech and business teams.

Solution: By migrating from monday.com to Atlassian with the help of INCO, PedidosYa consolidated workflows in Jira and Confluence, optimizing project and operations management.

Impact: Within three months of migrating, the company is now saving 66% in license costs for non-technical teams and enabling collaboration for more than 600 users across the organization.

The challenges of growth: When disconnected tools hinder efficiency

As a leader in the online food delivery sector in Latin America, PedidosYa was experiencing accelerated growth. However, this rapid growth brought with it significant challenges, and the use of disconnected tools began to affect their efficiency. Operations, marketing, human resources, and technology departments worked on separate platforms, which created duplicate tasks, high operating costs, and complicated collaboration. Integration between departments seemed distant, and efforts to coordinate increased.

"We wanted a centralized solution that would facilitate communication and visibility across all teams, from IT to marketing," says Internal IT Support Sr. Analyst, Juan da Silva. Consolidating the work on a single platform was the answer so that all teams could collaborate fluidly and effectively.

The strategic decision to transition from monday.com to Jira

PedidosYa found the solution to their challenges in Atlassian cloud.

With the support of INCO, the company quickly mapped monday.com's processes, optimized them, and adapted them for Jira. INCO provided strategic and operational advice, guiding the customization of workflows, specific configurations, and the implementation of key automations. This allowed an agile and simple migration of technical teams to Jira, integrating the solution with Jira Service Management and Confluence.

PedidosYa has already taken advantage of the out-of-the-box templates within Jira to quickly implement and migrate 80% of the necessary processes, allowing them to focus on specific areas that needed customization.

Atlassian's flexibility allowed cases requiring customizations to be solved intuitively, completing the migration of 600 users in just three months.

"Atlassian's platform was not only easily adapted to our needs, but also facilitated rapid adoption across the company, with non-technical teams integrating seamlessly," explains Juan.

In addition to improving collaboration, this migration reduced licensing costs by 66%, consolidating Atlassian as an efficient and profitable solution for PedidosYa.

可扩展性和自动化是效率的支柱

通过将全部业务整合至 Atlassian 基于云的中央平台（该平台已为多数员工所熟悉），PedidosYa 不仅避免了在多个平台上培训人员的需要，还简化了重复性任务，实现了工作流标准化，并将维护工作转移到 Atlassian，从而节省了时间。仅维护工作外包这一项，就为该公司每周节省 8-10 小时，折合每年节时超 400 小时。

通过自动化处理分配与响应事件等日常任务，团队还得以腾出时间，专注于价值更高的工作，实现工作量扩展。Juan 表示：“借助 Jira 和 Confluence 的自动化功能，我们能够构建可随业务扩展的工作流，从而提升了各团队效率”。

More visibility, more collaboration, and fewer costs

The move to Atlassian cloud not only improved efficiency, but also brought greater visibility for company leaders, who can now see real-time project progress through Jira dashboards. This visibility has been key for the marketing department, which now has a structured and centralized workflow that has improved coordination with other departments.

“By integrating everyone into the same suite and ending their use of monday.com, PedidosYa has also reduced license costs by 66%. Now, technical and non-technical teams collaborate efficiently, enjoying a centralized process in Jira and Confluence that allows tasks to be scaled and automated,” says Juan.

Atlassian Cloud 套件支持的演进

基于此次迁移的成功经验，PedidosYa 计划在更多领域扩展 Atlassian 工具的应用，通过探索新功能以提高整个组织的可扩展性和协作性。Juan 表示：“如今通过 Atlassian Cloud，我们不仅能实时掌控所有项目动态，还能清晰识别改进的领域并加速迭代—这在以前使用多种工具时是不可能做到的。”