The only customer service software
built on Jira

Now technology companies can service customers with the power of Jira 

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Branded customer portal

Give customers instant answers

Create a self-service experience that supports your brand.

Integrate with Jira Software and resolve customer bugs quickly

Escalate and link customer bugs to Jira Software issues. 

Link Jira Service Desk tickets with Jira Software issues
Manage SLA in Jira Service Desk

Stay on top of customer conversations

Manage all your email and service requests in one place, and never miss a Service Level Agreement with automated alerts. 


Give customers a personalized experience

Customize emails and your service desk with our customer service software


Customized emails in Jira Service Desk

Help customers help themselves

Let customers search for answers in a self-service knowledge base.

Listen to your customers

Turn feedback into customer love. Keep track of customer satisfaction with CSAT reporting.

Get started in minutes

Get going in no time with out-of-the-box business templates.

Extend your help desk

Access add-ons in our Marketplace including voice and CRM integrations.

Trusted by over 25,000 organizations worldwide

Twitter customer story

Twitter reduces its support email volume by 80% with Jira Service Desk

Read the story »
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Try Jira Service Desk free for 7 days

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Small teams


per month for up to 3 agents

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Growing teams


per agent / month for 4+ agents

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