Our cloud hosting infrastructure for Jira Software, Jira Service Desk, and Confluence includes AWS regions across the United States, Germany, Ireland, Singapore, and Australia.
Our platform optimizes where customer data is located based on origin of access, ensuring more reliable performance and reduced latency. As an example, if the majority of users access your organization's Jira or Confluence cloud instances from Europe, then their data will be migrated to and stored in Europe.
Frequently asked questions
Where does Atlassian store data?
Today, Atlassian maintains data centers and hosts data in the US, Germany, Ireland, Singapore, and Australia. We provide all customers with secure, fast and reliable services by hosting their content in multiple regions around the world.
Can I choose the location of where my Jira or Confluence cloud site data resides?
Atlassian will optimize where customer data is located based on how it is accessed around the world. As an example, if the majority of the users access Jira or Confluence cloud instances from Europe, then their data will be migrated to one of our European regions.
What data center vendor does Bitbucket use?
Bitbucket cloud infrastructure is hosted with NTT in the US at the Ashburn, VA and Santa Clara, CA locations.
What data center vendor does Statuspage, Trello and Opsgenie use?
Statuspage, Trello, and Opsgenie are all hosted with AWS in various regions and availability zones, which may or may not be the same as Jira and Confluence family cloud products.
Is Atlassian compliant with EU privacy requirements?
As a provider of global services, we run our services with common operational practices and features across multiple countries. We know that privacy is important to our customers, and our policy is to comply with laws related the use of personal data and ensure we meet the applicable standards set out in such laws.
This is why Atlassian certifies to the Privacy Shield framework and adheres to the Privacy Shield principles and standards. The Privacy Shield framework is a program agreed to by the U.S. Department of Commerce and the European Commission to ensure adequate privacy protections for European Union (EU) customers/users when their personal data is moved outside Europe.
We also help you meet onward transfer requirements under the GDPR by executing Standard Contractual Clauses through our updated Data Processing Addendum.
For more information, please see our GDPR page.