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Jira Align Enterprise Services

Purpose-fit guidance and support for your organization’s needs


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With you every step of the way

From the first release train planning event to the first portfolio launch, Atlassian offers you the services you need to scale your organization’s success with Jira Align. We have the product and practice expertise you need to deliver immediate value to your teams, business leadership, and overall center of excellence.

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Production Jumpstart package
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SOLUTION ARCHITECT WORKSHOP PACKAGES
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ENTERPRISE SUCCESS PACKAGE
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Atlassian University

PRODUCTION JUMPSTART PACKAGE

Get hands-on experience right out of the gate

Every instance of Jira Align comes packaged with our Production Jumpstart, designed to facilitate early understanding, collaboration, and success. You’ll work with either a Jira Align Solution Architect or a trained Solution Partner in the first 3 months to:

Production Jumpstart activities include:
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Discovery and planning

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Identify initial teams and programs to onboard to Jira Align

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Backlog capture and prioritization

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Jira integration

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Jira mapping and optimization for scale


Learn more about how Production Jumpstart accelerates early adoption and success.


SOLUTION ARCHITECT WORKSHOP PACKAGES

Services that go beyond the starting line

Our Solution Architect workshop packages are outcome-driven engagements to further your organization’s success with Jira Align and agile at scale transformation.

Designed to meet your organization’s needs, these service offers can:

Solution Architects

Solution Architects help to model your organization, configure your full solution, and build your onboarding plan for Jira Align.

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Seasoned in product adoption and can share proven deployment patterns

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Skilled as enterprise change agents and serve as an enterprise transformation advisor

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Certified in industry-leading scaled agile frameworks

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Ready to guide in the adoption of industry standards across the entire Atlassian ecosystem

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Expand programs

Add 2-4 more programs beyond your Jumpstart experience

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Expand programs

Add 2-4 more programs beyond your Jumpstart experience

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Expand to portfolio

Incorporate current programs into your first portfolio

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Power up your transformation team

Empower your transformation team to run independently

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Solution services module

Flexible modules to cover your agile transformation needs


Want to explore the workshop packages that best fit your growing engagement with Jira Align?


TAM and Premier Support

Best-in-class service for the agile enterprise

The Jira Align Enterprise Success Package gives you a dedicated Technical Account Manager (TAM) for Jira Align for direct vendor guidance, insight, and access. You also get enhanced support coverage to ensure you have the most responsive support experience during critical incidents.

Experience peace-of-mind with the Enterprise Success Package:

Enterprise Success Package
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Cross-functional advisors on both practices and technology

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Proactive planning and strategic guidance for the adoption of Jira Align best practices

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Direct access to senior support engineers

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Faster resolution & escalation path

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Execution for scale and growth

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Jira Align TAMs serve as cross-functional advisors on both practices and technology, who provide proactive planning and strategic guidance for your organization’s understanding and adoption of best practices with Jira Align as you grow.

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Jira Align Premier Support provides direct access to a dedicated global team of Senior Support Engineers who are committed to delivering higher SLAs, faster triage, and faster resolutions for technical support issues.


Learn more about how our Enterprise Success Package can provide dedicated support and guidance for your Jira Align adoption success.

Atlassian University


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Atlassian University

Atlassian’s Training and Certification team works with our own product teams to create definitive end-user training across the Atlassian product family—including Jira Align. You’ll find essential Jira Align training in the course catalog, along with extensive training for Jira Software, Jira Service Management, and Confluence.

Atlassian University

Atlassian’s Training and Certification team works with our own product teams to create definitive end-user training across the Atlassian product family—including Jira Align. You’ll find essential Jira Align training in the course catalog, along with extensive training for Jira Software, Jira Service Desk, and Confluence.

Ready to connect your enterprise?