Jira Align Enterprise Services
Purpose-fit guidance and support for your organization’s needs
With you every step of the way
From the first release train planning event to the first portfolio launch, Atlassian offers you the services you need to scale your organization’s success with Jira Align. We have the product and practice expertise you need to deliver immediate value to your teams, business leadership, and overall center of excellence.
Production Jumpstart package
SOLUTION ARCHITECT WORKSHOP PACKAGES
ENTERPRISE SUCCESS PACKAGE
Atlassian University
Get hands-on experience right out of the gate
Every instance of Jira Align comes packaged with our Production Jumpstart, designed to facilitate early understanding, collaboration, and success. You’ll work with either a Jira Align Solution Architect or a trained Solution Partner in the first 3 months to:
Production Jumpstart activities include:
Discovery and planning
Identify initial teams and programs to onboard to Jira Align
Backlog capture and prioritization
Jira integration
Jira mapping and optimization for scale
Get teams aligned across the enterprise
Quickly find consensus on roadmaps, scope, and dependencies across teams and portfolios.
Realize value with real data
Experience Jira Align with your organization’s data.
Make work and purpose visible
Leverage roll-up technology to keep teams aligned across the enterprise in real time.
Learn more about how Production Jumpstart accelerates early adoption and success.
Services that go beyond the starting line
Our Solution Architect workshop packages are outcome-driven engagements to further your organization’s success with Jira Align and agile at scale transformation.
Designed to meet your organization’s needs, these service offers can:
Solution Architects
Solution Architects help to model your organization, configure your full solution, and build your onboarding plan for Jira Align.
Seasoned in product adoption and can share proven deployment patterns
Skilled as enterprise change agents and serve as an enterprise transformation advisor
Certified in industry-leading scaled agile frameworks
Ready to guide in the adoption of industry standards across the entire Atlassian ecosystem
Expand programs
Add 2-4 more programs beyond your Jumpstart experience
Expand programs
Add 2-4 more programs beyond your Jumpstart experience
Expand to portfolio
Incorporate current programs into your first portfolio
Power up your transformation team
Empower your transformation team to run independently
Solution services module
Flexible modules to cover your agile transformation needs
Want to explore the workshop packages that best fit your growing engagement with Jira Align?
Best-in-class service for the agile enterprise
The Jira Align Enterprise Success Package gives you a dedicated Technical Account Manager (TAM) for Jira Align for direct vendor guidance, insight, and access. You also get enhanced support coverage to ensure you have the most responsive support experience during critical incidents.
Experience peace-of-mind with the Enterprise Success Package:
Enterprise Success Package
Cross-functional advisors on both practices and technology
Proactive planning and strategic guidance for the adoption of Jira Align best practices
Direct access to senior support engineers
Faster resolution & escalation path
Execution for scale and growth
Best-in-class service for the agile enterprise
With the Jira Align Enterprise Success Package, you get a dedicated Jira Align Technical Account Manager (TAM) for direct vendor guidance, insight, and access. You also get enhanced support coverage with Jira Align Premier Support to ensure you have the most responsive support experience during critical incidents.
Experience peace-of-mind with:
- Direct access to senior support engineers
- Customized guidance
- Account-wide coverage
- Strategic direction
- Faster resolution & escalation path
- Execution for scale
Jira Align TAMs serve as cross-functional advisors on both practices and technology, who provide proactive planning and strategic guidance for your organization’s understanding and adoption of best practices with Jira Align as you grow.
Jira Align Premier Support provides direct access to a dedicated global team of Senior Support Engineers who are committed to delivering higher SLAs, faster triage, and faster resolutions for technical support issues.
Learn more about how our Enterprise Success Package can provide dedicated support and guidance for your Jira Align adoption success.
