Transform your service desk: The Atlassian approach to IT Service Management

Join this webinar to learn how to streamline and transform your service desk. Dive into the Atlassian approach to IT Service Management (ITSM) and see how it helps IT teams be more flexible and collaborative than ever before.

At Atlassian Summit 2016, we discussed how every software company is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. Join the Jira Service Desk product manager Vidhu Sharma and ITSM Solution Engineer Paul Buffington as they walk through the Atlassian approach to IT Service Management (ITSM). 

First they will outline trends in the industry and the challenges facing IT teams today. Then they'll jump right into how Atlassian approaches ITSM in detail, going over service management, incident management, problem management and change management.

Finally, you'll get a full end-to-end demo of Jira Service Desk and how it can be used to support your ITSM needs. Please come with questions! There will be a live Q&A section hosted by Vidhu and Paul. 

スピーカー

Vidhu Sharma

Sr. Product Manager - Jira Service Desk

Vidhu is on the Jira Service Desk product management team. He's been creating products and crafting delightful experiences across a wide spectrum of companies for nearly a decade. A big fan of DIY and EDM!

Paul Buffington

Lead Principal Solution Consultant, Atlassian

Atlassian エンタープライズ チームのメンバー。お客様が最新の ITSM の形を再定義するのを支援している。業界での 15 年以上のコンサルティング経験を持ち、IT のすべてに情熱を抱いている。アトラシアン製品全般に及ぶ専門知識を持っているが、テクノロジーを超えて、チームの働き方を改善する手助けをしている。オフの時間は、オレゴン州の海岸で家族と 3 頭のゴールデン レトリバーと過ごしている。週末にはハイキングと写真撮影を楽しむ。