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ANNONCE

Atlassian Cloud Premium

Premium gives teams the confidence to scale reliably with advanced features, plus a 99.9% uptime SLA, unlimited storage, and Premium Support.

Premium illustration
ANNONCE

Atlassian Cloud Premium

Our premium plan for Jira Software Cloud and Confluence Cloud gives teams the confidence to scale reliably with advanced features, plus a 99.9% uptime SLA, unlimited storage, and Premium Support.

Jira Software Cloud Premium logo

Jira Software Cloud Premium

Confidently scale with a 99.9% uptime SLA, unlimited storage, and Premium Support

Confluence Cloud Premium logo

Confluence Cloud Premium

More visibility, control, and platform support for your growing team

Jira Service Desk Cloud Premium

Scale your IT service with a 99.9% uptime SLA, unlimited storage, and Premium Support

Jira Software Cloud Premium logo

Jira Software Cloud
Premium

Support optimisé, espace de stockage et SLA garanti

* Vous avez plus de 101 utilisateurs ? Nous proposons des remises pour les équipes de grande taille !

Including everything in your Standard plan plus
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Unlimited Storage

Get all the space you need to manage any type of project within Jira Software.

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99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

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24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.


Confluence Cloud Premium logo

Confluence Cloud
Premium

Analyses de site et contrôles administratifs avancés

* Vous avez plus de 101 utilisateurs ? Nous proposons des remises pour les équipes de grande taille !

Including everything in your Standard plan plus
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Analytics

Get site, space, page, and user engagement insights for better content and project decisions.

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Admin key

Gives site admins temporary access to restricted pages for permissions troubleshooting.

Check mark in circle  Coming soon

Inspect permissions

Easily view active permissions for specific users  on a page to fix permission issues fast.

Check mark in circle  Coming soon

External collaboration

Invite people like contractors, interns, or clients to certain spaces so they can only access the content they need - no more, no less.

Storage icon

Unlimited Storage

Get all the space you need to manage any type of project.

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99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

Headphone icon

24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.


Jira Service Desk Cloud Premium

Enhanced support, storage, and guaranteed SLA

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus
Storage icon

Unlimited Storage

Get all of the space you need to support your customer requests within Jira Service Desk.

Clock icon

99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

Headphones icon

24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.


Foire aux questions

What is Premium? Afficher plus

Our new Premium plan helps you confidently scale Jira Software Cloud, Jira Service Desk Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes new product-level features, as well as a financially backed 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

Can I trial Premium before choosing to pay for it? Afficher plus

Yes, new customers will still have a free 7 day trial period. If you're an existing user you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days.

Le prix catalogue va-t-il changer si j'ai plus de 100 utilisateurs ? Afficher plus

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

How does Premium affect my Marketplace apps? Afficher plus

Your Marketplace apps won’t be affected by the Premium plan—all Cloud apps will function the same on both Standard and Premium plans of our products.

Will Premium be available for both monthly and annual subscriptions? Afficher plus

Yes, Premium will be available for both monthly and annual subscriptions.

Les produits Atlassian Cloud sont-ils soumis à une limite de stockage ? Afficher plus

Yes, all Standard plans of Atlassian Cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

Comment me faire rembourser les crédits de service pour une violation de SLA ? Afficher plus

Si vous avez constaté une violation de SLA durant un mois civil donné, vous devez transmettre une demande de crédit de service dans les quinze (15) jours après la fin du mois civil en question en créant un ticket de support. Pour plus d'informations, veuillez consulter nos conditions générales pour les SLA.

What is the difference between Premium and Atlassian Access? Afficher plus

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Desk Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.