Chat
Encuentra los detalles que faltan para resolver los tickets
Funcionamiento
- Rovo Chat te ofrece datos relevantes al instante mientras trabajas e información específica de la empresa en tiempo real en respuesta a tus preguntas e indicaciones.
- Resalta el texto de las siguientes indicaciones, cópialo y pégalo en Rovo Chat. Edita los detalles para adaptarlos a tus necesidades.
TEAM
Aplicaciones de Atlassian Cloud
Indicaciones
Analyze the summary and description of the current support request. Based on patterns from similar, successfully resolved past requests, identify essential pieces of information that are most likely missing and are crucial for immediate diagnosis. Suggest these as direct questions an agent can ask the user. Be concise.
Examine the summary and description of the current ticket. Considering common problem indicators and troubleshooting paths from past similar requests, propose 2-3 key data points that are often necessary to pinpoint the root cause quickly. These should be very specific facts or observations. Present them as clear, direct questions for the user.
Review the summary and description of the current ticket. Referencing past resolutions for similar requests, suggest 3 pieces of detailed contextual information that are commonly needed but frequently overlooked in initial requests. Frame these as specific follow-up questions or data points for the agent to gather. Aim for information that might prevent future escalations.
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Rovo es una herramienta de colaboración humano-IA que ayuda a los equipos a mejorar y escalar.