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Ontbrekende gegevens vinden om tickets op te lossen

Hoe het werkt

  • Rovo Chat geeft je direct inzicht terwijl je werkt en geeft je bedrijfsspecifieke informatie in realtime als antwoord op je vragen en prompts.
  • Markeer de volgende prompttekst en kopieer en plak deze in Rovo Chat. Pas de specificaties aan zodat deze aan je vereisten voldoen.

Team

Klantenservice
Helpdesksupport

Atlassian Cloud-apps

Logo Jira Service Management

Prompts

 

Analyze the summary and description of the current support request. Based on patterns from similar, successfully resolved past requests, identify essential pieces of information that are most likely missing and are crucial for immediate diagnosis. Suggest these as direct questions an agent can ask the user. Be concise.

 

Examine the summary and description of the current ticket. Considering common problem indicators and troubleshooting paths from past similar requests, propose 2-3 key data points that are often necessary to pinpoint the root cause quickly. These should be very specific facts or observations. Present them as clear, direct questions for the user.

 

Review the summary and description of the current ticket. Referencing past resolutions for similar requests, suggest 3 pieces of detailed contextual information that are commonly needed but frequently overlooked in initial requests. Frame these as specific follow-up questions or data points for the agent to gather. Aim for information that might prevent future escalations.

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Rovo is een tool voor samenwerking tussen mens en AI die teams helpt te ontwikkelen en op te schalen.