Technical Account Management

Make smarter decisions, faster.

Introduce me to a TAM

Why enterprises love TAMs

Atlassian advisor

Your TAM has direct access to Atlassian's support, product, and engineering teams. This allows you to have a champion on the inside working on your behalf.

Analytics monitoring

Your TAM will work with you to establish and measure on going KPIs for quality and quantity of engagement with Atlassian solutions.

Special access

Receive early access to alpha/beta/pioneer programs and exclusive peer-to-peer events. This includes scheduled feedback conversations with product management on product direction.

Upgrade planning and assistance

TAMs are cross-functional, cross-product technical knowledge powerhouses, who can help provide you with guidance on upgrading your Atlassian products.

Optimize team productivity

Your TAM will assess your business needs and ensure you move along the most effective path for accelerated productivity.

Operational and technical validation

TAMs will analyze your existing usage trends and advise on best practices. They'll proactively guide you through steps for better automation, integration, and more.

Compare enterprise services

See how Premier Support compares and complements Technical Account Management.

Download the TAM Service Datasheet  

Reactive support Standard Premier TAM
Email Check mark Check mark  
Phone   Check mark  
24/7   Check mark  
Critical SLA 1 hour 30 min  
Proactive analysis      
Dedicated Analyst     8 hours / week
Account Coordination     Check mark
Solution and Process Guidance     Check mark
Quarterly Onsite Visits     Check mark
Insight into Product Roadmap     Check mark
Cost      
Annual Price Free $35,000/year $60,000/year
Trusted by enterprise customers worldwide

Get started with a TAM today

Have a no commitment conversation to see what TAM can do for your company.