How PedidosYa migrated from monday to Jira to improve collaboration, reduce costs, and scale

Challenge: With multiple tools and no standardized workflows, PedidosYa wanted a centralized platform to save money and improve collaboration between tech and business teams.

Solution: By migrating from monday.com to Atlassian with the help of INCO, PedidosYa consolidated workflows in Jira and Confluence, optimizing project and operations management.

Impact: Within three months of migrating, the company is now saving 66% in license costs for non-technical teams and enabling collaboration for more than 600 users across the organization.

The challenges of growth: When disconnected tools hinder efficiency

As a leader in the online food delivery sector in Latin America, PedidosYa was experiencing accelerated growth. However, this rapid growth brought with it significant challenges, and the use of disconnected tools began to affect their efficiency. Operations, marketing, human resources, and technology departments worked on separate platforms, which created duplicate tasks, high operating costs, and complicated collaboration. Integration between departments seemed distant, and efforts to coordinate increased.

"We wanted a centralized solution that would facilitate communication and visibility across all teams, from IT to marketing," says Internal IT Support Sr. Analyst, Juan da Silva. Consolidating the work on a single platform was the answer so that all teams could collaborate fluidly and effectively.

The strategic decision to transition from monday.com to Jira

PedidosYa found the solution to their challenges in Atlassian cloud.

With the support of INCO, the company quickly mapped monday.com's processes, optimized them, and adapted them for Jira. INCO provided strategic and operational advice, guiding the customization of workflows, specific configurations, and the implementation of key automations. This allowed an agile and simple migration of technical teams to Jira, integrating the solution with Jira Service Management and Confluence.

PedidosYa has already taken advantage of the out-of-the-box templates within Jira to quickly implement and migrate 80% of the necessary processes, allowing them to focus on specific areas that needed customization.

Atlassian's flexibility allowed cases requiring customizations to be solved intuitively, completing the migration of 600 users in just three months.

"Atlassian's platform was not only easily adapted to our needs, but also facilitated rapid adoption across the company, with non-technical teams integrating seamlessly," explains Juan.

In addition to improving collaboration, this migration reduced licensing costs by 66%, consolidating Atlassian as an efficient and profitable solution for PedidosYa.

Skalierbarkeit und Automatisierung als Säulen der Effizienz

Durch die Konsolidierung des gesamten Betriebs auf der zentralen, cloudbasierten Plattform von Atlassian, mit der viele Mitarbeiter bereits vertraut waren, sparte PedidosYa zum einen Zeit, da die Mitarbeiter nicht auf mehreren Plattformen geschult werden mussten. Zum anderen wurden sich wiederholende Aufgaben rationalisiert, die Arbeitsabläufe standardisiert und die Wartung an Atlassian ausgelagert. Allein durch die Auslagerung der Wartung hat das Unternehmen 8 bis 10 Stunden pro Woche bzw. mehr als 400 Stunden pro Jahr eingespart.

Die Automatisierung von Routineaufgaben, wie das Zuweisen und Beantworten von Vorfällen, hat den Teams zudem geholfen, Zeit zu gewinnen, um sich auf wertvollere Aufgaben zu konzentrieren und ihre Bemühungen zu skalieren. "Dank der Automatisierungen von Jira und Confluence waren wir in der Lage, Workflows zu erstellen, die mit unserem Betrieb skalieren und die Effizienz aller Teams verbessern", sagt Juan.

More visibility, more collaboration, and fewer costs

The move to Atlassian cloud not only improved efficiency, but also brought greater visibility for company leaders, who can now see real-time project progress through Jira dashboards. This visibility has been key for the marketing department, which now has a structured and centralized workflow that has improved coordination with other departments.

“By integrating everyone into the same suite and ending their use of monday.com, PedidosYa has also reduced license costs by 66%. Now, technical and non-technical teams collaborate efficiently, enjoying a centralized process in Jira and Confluence that allows tasks to be scaled and automated,” says Juan.

Unterstützung der Entwicklung durch die Atlassian Cloud-Suite

Aufgrund der positiven Erfahrungen mit dieser Migration plant PedidosYa, den Einsatz der Atlassian-Tools auf weitere Bereiche auszuweiten und neue Funktionen zu erkunden, um die Skalierbarkeit und Zusammenarbeit im gesamten Unternehmen zu verbessern. Dazu sagt Juan: "Mit Atlassian Cloud profitieren wir jetzt von Echtzeit-Transparenz und einem klaren Überblick über all unsere Projekte, sodass wir Verbesserungsmöglichkeiten identifizieren und schneller vorankommen können. Das war vorher mit mehreren Tools vollkommen unmöglich."