KFC’s engineering teams were drowning in release admin — chasing people for risk assessments, impact details, and component info. Not anymore. Now their custom Change Agent (built with Atlassian Rovo) pulls up everything teams need against a release — risk, impact, associated components — instantly.

The result? Massively reduced admin time, engineers doing what they love, and a culture shift from “who do I ask?” to “I can find it myself.”