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IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT...
People need to know where to go or what to look for in case problems arise. In the physical world,...
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort...
Jira Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment...
Today, we’re all laser-focused on delivering world-class service, resolving issues faster, and building lasting trust within the organization. But things...