IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way...
[youtube https://www.youtube.com/watch?v=Cb185lziS3E?version=3&rel=1&fs=1&autohide=2&showsearch=0&showinfo=1&iv_load_policy=1&wmode=transparent&w=600&h=368] They say what happens in Vegas stays in Vegas, but we can’t help but share what we learned...
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over...
Working at a help desk or in a support role is a great way to be tapped into the core...
ITIL is the most widely-used service management framework in the world. It’s essential for organizations to align the assets and...