IT Service Management
See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.
Just over three years ago, we embarked on a journey with a simple goal in mind. The software world was...
The dos and don'ts of successful knowledge management.
Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able to discover and share knowledge easily, IT teams can...
We're excited to unveil Connect for Jira Service Desk, our shiny new API that connects your Jira Service Desk with other software solutions. Whether you’re a Jira Service Desk admin or developer, there is...
As the business and technology landscapes change, so does that of corporate IT support. I hear a lot of talk about consumerization, customer experience, and enterprise service management in the context of the evolution...