Loom
When and How to Add Production Value to a Video Message
Here at Loom, the vast majority of the video messages we send to one another are brief and casual in nature, often created alongside, or in lieu of, a quick email, text or Slack message, or video meeting. While most video messages require virtually no pre-planning and can be recorded in one take, sometimes it’s […]
How & Why Loom Adopted Asynchronous All-Hands Meetings
Although the term “asynchronous meeting” may sound like an oxymoron, how many meetings have you sat through that could have just as well been a Slack message or email? Probably too many, considering how much much meeting time is spent on one-to-many information dissemination. More than 31 hours per month are spent in unproductive meetings, and […]
Level Up Customer Support With Video Replies
It stands to reason that at Loom, video plays a huge role in the support we provide to our customers. We make heavy use of video in our customer support workflows, whether we’re explaining complex issues, or walking a customer through some suggested troubleshooting steps. Using Loom in our customer support interactions has helped us maintain […]
How to Explain Complex Ideas
How do you explain a complex idea — simply and so anyone can understand it? While you’ll find plenty of existing resources on how to break down complex concepts in a way your audience can understand, it’s harder to come by advice about which channel is best for communicating your message in the first place. Should […]
Get more out of Loom with the iOS app
Every day, millions of people use their mobile devices to send videos as a fast and fun way to communicate. With Loom for iOS, we’re bringing that same powerful experience to the workplace. Now you can now record your screen, camera, and voice on your iPhone or iPad to quickly get your message across. Whether […]
Quick Tips From Loommates: Providing QA to Engineers
Providing quality assurance (QA) to engineers is much easier when you can “show and tell” them what you’re asking to change. Organized playlists for multiple, related video messages In doing rounds of QA, I like to record several Loom videos, including valuable context such as the user state or the specific device. Then I add quick descriptions […]
Quick Tips From Loommates: Record a Video Meeting
Prior to working at Loom, recording meetings is never something I thought to do — but it’s become an invaluable tool for me that I use daily. I’ve never been good at multitasking during meetings. Taking notes while trying to be an active participant in the conversation isn’t easy, and my notes would always be […]
Why Trust is the Key to Your Remote Work Strategy
At different points in my career, it’s felt like there exists an underlying belief that “time in office” correlates to “work effort” — such as one manager’s guidance to “be aware of the bad optics of leaving before five” or leaders suggesting that “the people who tend to get into the office earliest are usually […]
How to Run an Asynchronous Design Critique
Design critiques are a cornerstone for any design team, and are especially important for remote teams to be able to see and contribute to what their team is working on. While synchronous (either via video conference or in person) critiques should always be a priority, as teams grow and evolve an opportunity emerges for a new […]
How to Build Better Relationships With Your Remote Coworkers
It’s no secret that building positive relationships with your coworkers will make your job more enjoyable and help you succeed professionally. But like any relationship, developing trust, respect, and a shared understanding with your team doesn’t happen overnight. It takes time to establish a rapport with coworkers, and it can be an even greater challenge […]
Why we raised a $30M Series B
Update: Since this fundraise in October 2019, we have since upsized our Series B with $28.75 million, bringing our total funding to $73 million. Co-led by Sequoia and Coatue, the Series B Plus round included investments from Sequoia, Kleiner Perkins, General Catalyst, Slack Fund, Jay Simons of Atlassian, and Dylan Fields of Figma. For more […]
Behind the Scenes: Building Loom for Desktop
A year and a half ago, Loom had a single screen recorder client and we were beginning to feel the limitations of only providing browser-based extension. Users could quickly record video messages and get instantly shareable links to send to anyone, on any platform, but there were caveats. We started building Loom’s second recording client […]
How to Make Onboarding Remote Employees Personal and Scalable
The hunt for your next talented teammate is done! They’ve signed the offer and you’re feeling good because all the hard work is now over, right? Well, it might not be time to put your feet up quite yet. Training your new hires is critical to ensure their success. Over the past 3 months, we […]
Code review “nits”
Imagine this: You just finished your first task at a new job, you know you just wrote some fine code solving a hairy problem in a very elegant way. This work makes you proud and you can’t wait to show it to your colleagues and start discussing what you missed, what they would do differently […]
Engineering Lessons Shipping Loom Pro
Loom is a video recorder that lets you record your screen, camera and narrate a video all at once. Up until a month ago, it was a free product that grew to service more than 1.2 million users. We released Loom Pro while maintaining a free tier, turning Loom into a self-serve, freemium product. Our team is comprised […]