How Atlassian service teams use AI + Jira Service Management
With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian is using AI in Jira Service Management for faster, smarter support. We’ll share the steps, challenges, and lessons learned as our People team streamlined operations, enabled self-service capabilities, and reduced resolution times with features like the Virtual Service Agent and AI Answers. Don’t miss the chance to learn how you can maximize the impact of AI on service delivery!
AI is everywhere and constantly changing; new tools and features are released daily, it feels like everyone has an opinion, and it’s tough to know what can actually help your teams.
This is especially true for service teams, where every minute matters when responding to employee requests. That’s why we want to help by showing you exactly how Atlassian’s service teams are using AI in Jira Service Management. With 13,000 employees in 13 countries, Atlassian’s People team successfully incorporated AI in their service management workflows to see:
- 30% of tickets resolved without any human interaction
- 4000 agent hours saved per year
- 95% CSAT score
Join Senior Product Manager for AI in Jira Service Management, Sarah Scaife, and Head of People Operations, Andi Breslin, for this webinar to hear:
- How Atlassian’s People team approached implementing AI for their service management
- Learnings and best practices about the journey
- Recommendations on how you can use Jira Service Management’s AI features to elevate your own service experiences
发言人
Sarah Scaife
Senior Product Manager, Jira Service Management AI, Atlassian
Silvia Davis 是一位极具吸引力的技术产品营销人员，在 DevOps 和 ITSM 流程及工具领域拥有深厚背景。她的方法是以咨询为导向，注重实践落地，善于将复杂技术简化为实用解决方案，助力客户攻克难题。
在 Atlassian，她目前的工作重点是 Jira Service Management 资产和数据管理器，充分发挥自身专业优势，为这些领域的发展做出重要贡献。Silvia 热爱海滩，喜欢徒步旅行，更珍视与亲友分享故事、畅怀大笑的时光。
Andi Breslin
Head of People Operations, Atlassian
Silvia Davis 是一位极具吸引力的技术产品营销人员，在 DevOps 和 ITSM 流程及工具领域拥有深厚背景。她的方法是以咨询为导向，注重实践落地，善于将复杂技术简化为实用解决方案，助力客户攻克难题。
在 Atlassian，她目前的工作重点是 Jira Service Management 资产和数据管理器，充分发挥自身专业优势，为这些领域的发展做出重要贡献。Silvia 热爱海滩，喜欢徒步旅行，更珍视与亲友分享故事、畅怀大笑的时光。
