云路线图

创建可随运维业务迭代的自定义指标。整合事件、请求与 Assets 中的数据，在多个仪表板中复用指标，并定义贴合自身流程的 KPI，不再受限于预定义指标。

可识别节假日的待命值班表可帮助团队在节假日、带薪休假或外出事项与待命排班发生重叠时，保障团队可靠在岗。通过对接日历工具，客户可提前发现排班冲突，帮助团队避免无人值班、不必要的呼叫告警以及临时手动调整排班。

通过与 Lansweeper 合作，自动发现功能将来自本地环境以及 AWS、Azure 和 Active Directory 的配置项及其依赖关系填充至 Assets，使团队无需脚本或手动更新即可维护准确的 CMDB。

管理员除原有对接第三方来源文件夹的能力外，还可将 Confluence 页面树、独立页面、文件夹及子文件夹关联至知识库。

服务台支持人员可直接从工作项视图的“支持人员”下拉菜单中，将工作单分配给可用的 Rovo 支持人员，从而将工作分派给支持人员，节省工作单处理时间。

现成可用的运维报告模板助您快速上手，并可自定义模板，以跟踪对团队至关重要的指标。无需手动搭建，即可获取有价值的服务性能洞察信息。

团队可将 SSL/TLS 证书作为托管资产类型进行跟踪，包括记录证书归属、到期时间以及每份证书所支撑的服务，以便在证书引发业务中断前完成更新。

人力资源、法务以及所有负责调查或管理敏感案件的团队，现在可对案件进行集中管理，包括在调查推进过程中添加案件记录留存信息，并将受限工作与标准请求隔离。

依托 Rovo 生成调查洞察信息，从调查问卷回复中提炼趋势、主题与建议，以在核心服务及员工全生命周期事件中优化员工体验。

基于服务的分派依托人工智能辅助分类以及已配置的服务和团队映射，将每一张工作单分派至对应团队。通过减少人工分类与重新分配工作，帮助企业服务团队更快将任务分派给合适的处理人员，并缩短首次响应时长。

Service desk admins can create Rovo agents in a single click from templates covering common IT service desk use cases, then customize them in Studio - agentifying repetitive processes without building each agent from scratch. To start, we will be rolling out three agent templates that customers can use:

1. Escalation Handoff Notes

2. Request Type Enricher

3. Reopened Ticket Checker

Look for additional templates in the future.

Admins can see how Rovo is actually being used across their organization. A usage trend dashboard reports user-level Rovo engagement over time, so enterprise admins can track adoption, identify which teams are getting value, and justify continued investment in Rovo seats.

Evaluate and configure CSM with zero risk to your customers or your production environment. IT, support leadership and ops will be able to explore CSM's full capabilities — from AI agent setup to support workflows — in a dedicated sandbox before going live.

Jira Product Discovery will be available on the Enterprise plan, bringing enterprise-grade administration, security, and scale controls to product discovery teams.

Give customers a faster answer every time they call. Support teams will be able to add built-in voice as a fully integrated channel — with AI autonomously handling incoming calls from start to finish, and escalating to a human agent as a ticket with full context when needed

Jira suggests field values as you create work items, using AI to recommend the most relevant option from existing field data. This cuts manual data entry and improves the consistency of field values across large Jira sites.

Meet customers on the channel they already use. Receive, manage, and respond to WhatsApp conversations directly in Customer Service Management — with your AI agent on hand to answer instantly and resolve requests around the clock.

Performance Insights provides admins visibility into end-user performance for Jira and Confluence. Admins can monitor load times, investigate slow experiences, and take action to optimize their environments.

Meet customers where they already are and let them get help on their own schedule. Support teams will be able to add SMS as a fully integrated channel, so customers can start and continue conversations over text with AI ready to respond and every message flowing into the same queue the team already works from.

Automatically scan new attachments uploaded to Jira and Confluence for sensitive data. When sensitive content is detected, admins are alerted and can remediate, including deleting attachments, with the ability to restore. Available with Atlassian Guard Premium.

Jira's work item view has been rebuilt with a modernised layout that makes it faster to scan, understand, and act on a work item. Key details, fields, and activity are organised more clearly, reducing the effort needed to find context and keep work moving.

Rovo will be certified against ISO 42001 requirements, helping customers meet audit and compliance requirements.

Atlassian will make our IRAP Protected Assessment Report for Rovo available.

IRAP is an Australian Government security assessment framework that evaluates cloud systems against government cybersecurity standards.

Admins define the information their organization needs to protect, such as PII, financial data, or credentials, and Guard automatically detects and responds when that information appears in Jira or Confluence. Available with Guard Premium.

Every customer gets the best your team has to offer regardless of who picks up the ticket. Support agents and team leads will have AI surfacing suggested replies, summaries, and next steps right in the agent view, so they can focus on the customer with confidence.

Organizations in the healthcare industry will be able to deliver AI-powered customer support without compromising on compliance — with the assurance that protected health information stays secure and compliant throughout every customer interaction.

Just like global custom fields, admins can now define a status once and every team can reuse it, keeping names and categories consistent across all your spaces. Less duplication, better reporting, and JQL that actually works. Teams still have the flexibility they need.

Set default data residency locations for your organization to ensure sites and apps are automatically provisioned and pinned to your preferred location. Apps are moved in bulk with minimal downtime, eliminating the need for manual, app-by-app configuration.

Data residency for CSM gives IT, legal, and compliance teams control over which region their customer data is stored, making it easier to meet local data sovereignty laws and organizational requirements wherever they operate.

Ensure every support interaction feels cohesive and branded. Support teams will be able to configure custom inbound and outbound email addresses, keeping the experience consistent and trusted across every customer touchpoint.

Customers get real resolutions — not just answers from the Customer Support AI Agent. Support teams and support operations will be able to extend their AI agent with MCP, connecting trusted tools and custom actions so the agent can take real action end to end.

Add your CSM AI agent to your support email channel so it can respond to incoming email requests using the same knowledge and guidance configured for your AI agent. Customers receive fast, accurate responses to common requests, while more complex issues are seamlessly handed off to your support team.

Request and track formal approvals directly on Confluence pages, keeping sign-off alongside the content it applies to.

Share selected Confluence content across your organization through managed access links without opening the entire space.

通过新增更多面向美国、英国和澳大利亚的行业标准及地区专属检测类型，扩展对机密数据的自动检测能力。增强型开箱即用检测功能扩大了 Jira 和 Confluence 中的内容扫描覆盖范围。该功能在 Atlassian Guard Premium 中提供。

Support customers in their preferred language. Customer experience leaders managing global teams will be able to serve customers in their preferred language, with AI agents and the support experience adapting automatically so more people can self-serve without friction.

We’re making content creation more intuitive and expressive across Confluence and Jira — from richer colors and text options to smarter tables, code blocks, layouts, and panels, plus collapsible headings, a floating table of contents, and a redesigned slash command.

Comply with regional regulations by storing Bitbucket Cloud repository code, metadata, and supported platform data in Atlassian's Europe-based data centers. Available to new workspaces when provisioning from an Enterprise Atlassian Organization, or workspaces on a Bitbucket Premium plan, to choose the region for their Bitbucket data hosting.

让用户和团队可在统一系统中主动梳理、评估并跟踪重点领域风险，便于管理层保护战略计划、提前纠偏调整，并提升项目交付信心。

Atlassian Cloud 应用将接受针对 ISO 27017 标准的独立评估，以验证我们的云安全管控措施，并满足客户的云安全合规需求。

战略智能是 Focus 内全新的指挥中心，将业务健康度与交付成本整合至统一界面，并为每位管理者提供个性化视图。Rovo 持续梳理工作、目标、人才、计划及投入资源的变化，让您清晰掌握业务表现、潜在风险及后续投资方向。无需再拼接幻灯片与电子表格，即可持续推进战略落地。

管理员可配置的边界，用于管理组织内部的数据可见性。

Atlassian Cloud 应用将根据西班牙国家安全框架 (ENS) 要求进行独立评估，从而帮助西班牙公共部门组织履行合规义务。

“员工技能”功能可帮助您跟踪整个团队及组织的人员技能，以便为未来业务扩张做好准备。只需几分钟，就能判断现有团队是否足以落地核心重点工作。快速发现并补齐组织技能缺口，以高效规模化开展培训。

在 Rovo 聊天中实时检测并拦截敏感数据，让用户可以安全向 Rovo 发起提问，避免数据泄露及违反政策的风险。

在敏感的第三方数据进入人工智能系统前，自动识别并拦截，让数据严格留在合规边界内，在引入人工智能的同时规避潜在隐性风险。

幻灯片是在 Confluence 中展示知识的人工智能原生方式。它利用您在 Confluence 和 Teamwork Graph (TWG) 中的知识，只需数秒即可生成内容丰富的可视化演示文稿。

借助请求功能管理跨团队依赖关系，这项全新功能支持团队协商工作范围、承诺交付日期，并对各类依赖关系从初期规划到最终交付进行全流程跟踪。

为战略性取舍提供结构化的提案与决策流程，全程留存决策依据、背景信息及审计追踪记录。

“借助 Rovo 重新整编”功能支持您将现有的 Confluence 内容重新加工，转换成图表、图解、信息图、时间线、地理地图等可视化形式。