Atlassian named a Leader in The Forrester Wave: Enterprise Service Management, Q4 2021

Atlassian is proud to be recognized as a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2021. With the highest score in the strategy category and the highest scores possible in 18 of the 22 ESM evaluation criteria, it’s no wonder over 35,000 customers power their service experiences with Jira Service Management. Download the full report below.

2021, Q4 Forrester Wave Enterprise Service Management graph

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“Today’s digital transformation initiatives extend far beyond the boundaries of the IT department. Teams from operations to legal to human resources are reimagining their service management processes - and realizing they need a flexible, intuitive solution to power this new approach. We believe this recognition from Forrester, combined with the rapid growth of our customer base over the last year, is further proof we’re leading the charge into the future of service management for all types of teams.”

- Edwin Wong, Head of Product, IT Solutions

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