Service so good, you don’t even know it’s there
Rovo in Service Collection turns knowledge into proactive action. Deflect tickets, prevent incidents, and delight employees and customers with AI-native service management.
Smarter service, powered by your team and AI
Tap into the power of Rovo and the Atlassian Teamwork Graph to accelerate service productivity and outcomes. Automate the mundane, surface the signal in the noise, and keep work flowing so your agents, operators, and customers get what they need, faster.
support employees
Give better help, faster
Delight employees and agents alike with AI‑powered support – from instant self-service, to powerful agentic ticket resolution with Rovo Service.
Deliver always-on self-service
Help employees help themselves with AI agents that analyze your knowledge and past tickets to deliver precise, conversational answers.
Streamline routine request resolution
Let AI analyze and take action to resolve common support requests from start to finish, so your team can focus on work that requires a human touch.
Orchestrate zero-touch workflows
Use AI agents to automatically build and execute complex service workflows from end to end, like personalized onboarding for new hires.
resolve incidents
Incident response that’s 10 steps ahead
The goal isn’t faster firefighting – it’s less fires. Proactively detect and resolve incidents with the Rovo Ops agent and embedded AI capabilities.
Cut through alert chaos
Correlate alerts into a single incident view to reduce noise and make it easier for on-call teams to triage, prioritize, and take action.
Stop treating symptoms
Rovo analyzes logs, changes, runbooks, and past incidents to identify the root cause and take the best actions to restore service.
De-risk every release
Detect high‑risk changes early and reduce incident volume with AI that learns from your past failures.
support customers
Turn human-AI collaboration into customer confidence
Scale customer support without sacrificing quality. Deliver smarter service with AI-native workflows and the Rovo Customer Service agent.
Meet customers where they are
Scale always‑on, personalized support powered by AI agents using your own knowledge and resources.
Coach your AI agents
Continuously level up your AI-powered support with analytics, reviews and conversational feedback.
Respond with complete context
Put knowledge, actionable recommendations, and rich customer context at your team’s fingertips for faster resolution.
AI superpowers for every service team
Rovo provides a powerful set of universal AI capabilities so service teams across the organization can deliver a consistent experience.
Triage
Get the right people working on the right things. Use AI to analyze alerts, prioritize requests, and auto-assign tasks so agents start with context and resolve faster.
Draft
Write knowledge articles, runbooks, and PIRs faster with AI‑generated content based on your existing documentation, tickets and policies.
Summarize
Turn walls of text into what matters. Summarize tickets, incident timelines, and knowledge into concise highlights so agents and stakeholders can get up to speed in seconds.
Discover
Find the right resources at the right time. Rovo connects knowledge across Atlassian and third-party tools so you can quickly discover relevant docs, runbooks, SMEs and more, all in the flow of work.
Create
Custom-build AI agents to facilitate critical support and operations workflows including managing requests, triaging incidents and alerts, and automating routine actions
Chat
Instantly get help from the ultimate AI teammate. From brainstorming to executing complex tasks, Rovo chat helps you dig deeper, move faster, and uncover insights, directly in your flow of work.
Learn more about AI for service management
State of AI in Service Management Report 2025
AI-powered service management: From concept to reality
eBook: Atlassian's playbook for reimagining customer support in a world of AI
Work securely
AI that respects your data and safeguards privacy
Rovo embraces privacy by design, while providing AI insights that are relevant whether reducing manual work or scaling complex projects.
Secure
Our AI-powered features keep your data secure and private.
Transparent
Stay in control of your data and get visibility into how each feature works.
Scalable
Accelerate critical business workflows with ease across your entire organization.
AI that knows your team
At the heart of our AI is the Atlassian Teamwork Graph, a unified data layer that pulls in org-wide context from all the same places you do - Confluence, Jira, Splunk, Slack, and more - to ensure timely outcomes.
FAQs
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