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Connecting Connect with Spring Boot
Since we wrote this blog post we’ve built a fully supported and more awesome version of a Spring Boot framework. This post is still interesting but describes an early version of a framework, which is no longer supported. Please see Atlassian Connect Spring Boot. To write an Atlassian Connect add-on in Java, the Connect quick […]
Help desk vs. service desk: what’s the difference?
Does it matter if you use the term help desk, service desk, or ITSM to describe IT support? It does – as you might be underselling or overselling capabilities (either to yourself or others) including your IT support technology. Here’s a guide to looking at their differences and similarities.
Atlassian stands with Apple to support user data security
Atlassian provides products and services to companies and teams of all sizes, all around the world. Our customers’ trust in Atlassian is essential to our business, and we have to continually earn that trust by respecting their privacy and securely maintaining their data. This is exactly why we are proud to join Airbnb, Automattic, CloudFlare, eBay, GitHub, Kickstarter, LinkedIn, Mapbox, Medium, Meetup, Reddit, Square, Squarespace, Twilio, Twitter, and Wickr as Amici Curiae on a brief supporting Apple and opposing the FBI’s request for any sort of backdoor to make it easier to access customers’ iPhones and get access to their data.
A marketing workflow example: Jira for multi-team collaboration
Jira is at the center of Aeria Games’ work processes. All departments use it, even though the level of adoption is quite different. Read on to learn about how Aeria Games’ marketing team built a marketing workflow to reduce process complexity when collaborating with other teams in other departments.
5 Jira, Confluence, and Hipchat integrations to power your marketing team
As marketing becomes a more technical discipline, it’s imperative to find tools that streamline processes, help teams communicate, and enhance work transparency. With these 5 integrations and add-ons for Jira, Confluence, and Hipchat (not to mention hundreds more in the Atlassian Marketplace), marketers can get tremendous ROI from their marketing technology stack.
Building helpful CLI tools with Go and Kingpin
Building a well documented command line interface is hard. Allowing users to discover functionality and get help without typing –help or looking at the docs is difficult to do. How many times have you found yourself reaching for –help because you couldn’t quite remember the command name you needed? Here at Atlassian, my team maintains […]
Kanplan: where your backlog meets kanban
There’s no silver bullet when it comes to picking an agile framework for your agile team. Whether you use kanban, scrum, or a combination of the two, like scrumban, agile is a team process. Every team needs to figure out which framework works best as a foundation for how to plan, track, and release great software.
Trellisheets: How we spin up CSS for Trello sites with ease
We’ve talked about our CSS a lot in the past. We did a State of the Trello CSS and published a guide for writing CSS. We’ve wrapped up everything we’ve learned into Trellisheets, a public repo for all things CSS at Trello. What’s in the project? Our core CSS files. We use these on multiple sites to give them […]
Super-powered continuous delivery with Git
Developing as a team can be messy. You’re trying to understand which pieces of code everyone is working on, trying to make sure changes don’t conflict, trying to find defects before your customers do, and trying to keep everyone connected with the project up to date on how things are progressing. As it turns out, each of those problems is addressed by either Git branching or continuous delivery.
Inside Atlassian: Jira workflows for tracking blog projects
Chances are, your marketing team manages blog projects on spreadsheets. You probably track who is working on it, what state it’s in, when it’s going to be published, what it’s about, how it fits into larger marketing campaigns… And that’s just the stuff you’re concerned with before it’s published. It’ll come as no surprise that Atlassian’s marketing team uses Jira Core, Confluence, and Hipchat to keep our blogs running smoothly. So today I’m going to get all meta with a blog about how we use Jira Core, including some example workflows, to track our blogs.
Getting started with Jira Service Desk’s employee self-service and customer satisfaction reports
The right metrics aren’t just a “nice to have” – they’re a “must have.” Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to get answers – like taking advantage of a knowledge base – customers are happier and agents are more productive. If you deliver a better self-service experience, you’ll likely see your customer satisfaction (CSAT) scores improve. Over time, your IT team will benefit from seeing these improvements, which in turn will improve team productivity. (Not to mention job satisfaction.)
4 ways to enhance product documentation for mobile first
If your company has made the switch to a mobile-first strategy, make sure you don’t leave your product documentation behind. Your customers are increasingly accessing product information on their phones, making a seamless mobile experience more important than ever. These four tips will help give your customers a great mobile experience. Plus, check out the Instant Websites for Confluence Cloud add-on which turns any Confluence space (such as your documentation) into a super-fast, static website that looks beautiful on mobile.
Why agile isn’t agile without continuous delivery
Continuous delivery is both part of the agile recipe and a great revealer of inefficiencies. Moreover, in order to reap the benefits of agile, you need to be agile through all phases of the software development lifecycle. Iterative planning and development don’t count for much if your user stories and bug fixes languish in a repository for weeks on end before stakeholders and customers ever get a look at them.
What designers, game developers, and architects need to know about Git LFS
It’s a known issue that Git doesn’t play nicely with large files, and it’s not just developers who struggle with large files and version control. Native Git’s limitations make it challenging for team members like designers, tech writes, sys admins, and build engineers to work closely with developers. That’s why we decided to collaborate with GitHub on building a standard for large file support. Here’s what’s happened since.
How Hipchat and Statuspage help companies manage incidents
?! There’s a hiccup with your service. You jump into incident-management mode. Your users, who are already tweeting and sending support tickets, need to know what’s up. Your team needs to come together to diagnose and fix the issue – FAST. This is the story of two Hipchat customers, and how they use our integration with Statuspage to manage incidents.
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