Bimodal IT, and 2 ½ other enterprise resolutions for 2016
In the mad dash for the end of the year it's easy to forget that after all the lights, drinks, and budgets from 2015 come to a close, your company expects you to know...
innovation
Win everyone over with your roadmap: 10 tips for product managers
The presentation of a roadmap can be nail biting for both developers and product managers; one party has worked hard...
TAM day at Summit: 3 big takeaways
Highlights from the Summit 2015 event TAM day, an exclusive event for customers in the technical account management program. It's a full day dedicated to discussions with product leadership around scaling and standardizing across...
5 tips to transform your IT team from zero to superhero
Some of the world's most respected brands employ some seriously innovative solutions when it comes to their service desks. Find out what they did to turn their average service desks into IT super-centers with...
Bridging DevOps and ITIL
The IT world you know and love exists primarily today thanks to the bedrock of the IT community: ITIL - the IT Infrastructure Library. Initially published between 1989-1996, ITIL has grown to more than...
Atlassian named best workplace in Australia for the second straight year
We're both thrilled and humbled that Atlassian has been named the #1 Best Place to Work in Australia for the second year in a row.
Get your team started with knowledge-centered support
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and...
What are the most common barriers to effective collaboration?
We let customers write all over our wall, and this is what happened
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...
Getting the right data from your users to ease developer pain
Collecting the right information from the start makes interactions between the development team and issue reporters much easier. In this...
Managing a product backlog with ease (3/3)
This article is part of a blog series! Part Title 1 Organizing your backlog 2 Prioritizing work 3 Handing off...
Git branching and forking in the enterprise: why fork?
Enterprise DVCS Workflows are settling and patterns are consolidating. The flexibility git gives teams is so broad that even within...
Deployment Keys Now Available on Bitbucket
We’ve received a lot of requests for this feature, and our recent Innovation Week has given us the time to...
Introducing: Repo Transfers
A couple weeks ago, we launched our new Teams feature to make it easier for our users to collaborate on Bitbucket. Today,...