Latest Articles
TL;DR We’ve open-sourced a Puppet module to help manage the configuration of Sonatype Nexus instances. Check it out! The Build...
This story ends with me deleting Adium from my laptop, removing Skype’s “open at login” setting, and turning off Gmail...
Not anymore at Trulia. “The days of managing work items with sticky notes and a bunch of fragmented tools are...
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and...
We let customers write all over our wall, and this is what happened
Whether you’re deep into CI or just getting started, planning for scale should always be considered. So today we’re excited to...
Jira Service Desk is now on Twitter Attention IT service management geeks: we’re going social! Let’s talk SLAs and swap tips...
If you tuned into the “Building a great agile team” webinar, then you participated in a first for the Jira...
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or...
With agile, it’s easy to talk about processes, ceremonies, and workflows. But it’s also easy to lose sight of the team. In this article, we’ll explore the dynamics of forming nimble agile teams and...