3 reasons to ditch your traditional ITSM software

Traditional ITSM solutions are overly complex, expensive, and outdated. Join this webinar to learn why companies are ditching bad service management vendors and switching to Jira Service Management for high-velocity ITSM.

In today’s AI-driven world, traditional service management vendors are struggling to keep pace. Their complex, expensive, outdated solutions create siloes and bottlenecks that slow customers down. Some traditional vendors have even called it quits, announcing end-of-life and leaving customers in the lurch.

Jira Service Management helps put an end to these bad service management practices, unlocking high-velocity service management with a modern, AI-powered ITSM solution.

Join this webinar to hear why companies are ditching their traditional vendor and switching to Jira Service Management to:

  • Reduce costs and complexity and increase ROI
  • Future-proof their ITSM with automation, AI, and flexible workflows
  • Unite Dev, IT Ops, and business teams on one platform

We’ll showcase the product proof points that make Jira Service Management stand out in the ITSM landscape, and share real-world success stories of customers who made the switch.

If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.

*When registering please use a company email address. Personal email addresses are not accepted


Brian Taylor

Senior Manager, Information Systems, WEX Inc.

Led the selection and implementation of Jira Service Management at WEX, Inc.

Tony Mottes

Systems Engineer, StrataCom

As a Senior Systems Engineer for StrataCom, Tony Mottes is a highly skilled consultant with decades of real-world ITSM experience. Tony's extensive technical competency and best practice knowledge arise from working with numerous Fortune 1000 clients across a wide range of industries and business scales for nearly 20 years at StrataCom. His diverse expertise, paired with a strong focus on understanding business needs, benefits even simple, out-of-the-box implementations. However, his passions lie with highly customized and integrated implementations, focusing on dynamic, automated, and scalable solutions to meet complex business requirements, resulting in highly effective ITSM solutions.

Paul Buffington

Principal Solution Engineer, ITSM

As a member of the Atlassian Enterprise team Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.