3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.

Orador

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun es director sénior de Marketing de Productos en el equipo de Jira Service Management de Atlassian. Ha desempeñado funciones de marketing y atención al cliente en empresas tecnológicas como HubSpot, Backupify, Datto y Opsgenie. Cuando no está organizando seminarios web, va por los bosques de Nueva Inglaterra con su bicicleta de montaña.