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Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine...

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets....

Here’s a way to build a bridge that never fails: Drain the river and fill it in with concrete. Expensive,...

The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even...

When Facebook, Twitter, Netflix, and Airbnb teams want to design collaboratively, they fire up InVision. With millions of users worldwide, InVision...

We were told in school we’d need good writing skills for almost any job. Here’s what we weren’t told: We’d...